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For Companies At a Glance
- Tasks: Support the Aftersales Manager in achieving parts and service goals while developing a motivated team.
- Company: Join a dynamic automotive company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and annual bonus potential.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences in the automotive industry.
- Qualifications: Experience in team management and a passion for customer service are essential.
The predicted salary is between 38000 - 38000 £ per year.
Benefits
- Basic Salary of £38,000 per year
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
- Annual bonus potential of £12,000
- Hours - Monday to Friday 8am till 6pm
Job Purpose
Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles. Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Key Responsibilities
- Maintain standards of performance of the parts and service teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills
Assistant Aftersales Manager employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Aftersales Manager role. Highlight your experience in coaching and performance management, as well as any relevant skills in stock control and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our goals at StudySmarter. Don’t forget to mention your understanding of customer satisfaction indicators – that’s key for us!
Showcase Your Team Spirit: Since this role involves motivating and developing a team, make sure to include examples of how you've successfully worked with others in the past. We love seeing candidates who can foster a positive team ethos, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Harwoods Group
✨Know Your Stuff
Make sure you understand the role of an Assistant Aftersales Manager inside out. Familiarise yourself with key responsibilities like performance management, stock control, and customer satisfaction indicators. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves motivating and developing a team, be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to improve their performance or how you handled a challenging team dynamic.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the company's approach to aftersales service, how they measure customer satisfaction, or what challenges the team is currently facing. This shows your engagement and helps you assess if the company is the right fit for you.
✨Demonstrate Your Commercial Awareness
Be prepared to discuss how you would maximise commercial opportunities in the role. Research current market trends and competitor activities in the automotive industry. Showing that you can think strategically about marketing campaigns will set you apart from other candidates.