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- Tasks: Lead the aftersales team to achieve service and parts goals while ensuring top-notch customer satisfaction.
- Company: Join Crawley Audi, a dynamic workplace with a focus on teamwork and excellence.
- Benefits: Enjoy a competitive salary, bonus plan, company car, and generous leave.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Be part of a supportive environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager benefits package at Crawley Audi:
- Competitive basic and bonus plan
- Over achievement bonus
- 25 days annual leave + Bank Holidays
- CBS - Company car
- Company pension scheme
- Employee referral programme
JOB PURPOSE
The role of the Aftersales Manager is to achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles. Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Reports to: Head of Business
KEY RESPONSIBILITIES
- Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
SKILLS
Aftersales Manager- Audi employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager- Audi
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Audi or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for Aftersales Managers. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance in previous roles. This will demonstrate that you’re ready to take on the challenges of managing the Service and Parts teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Aftersales Manager- Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams, achieving sales targets, and any relevant automotive industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs at Crawley Audi. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Numbers speak volumes, so if you've improved customer satisfaction scores or boosted sales, let us know! We’re all about results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Harwoods Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Audi's aftersales processes and standards. Brush up on the latest trends in customer service and parts management. This will show that you’re not just interested in the role but also committed to excelling in it.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to motivate and develop your team. Prepare examples of how you've successfully coached or managed a team in the past. Highlight specific situations where your leadership made a difference in performance or customer satisfaction.
✨Understand the Market
Familiarise yourself with current market trends and competitor activities in the automotive sector. Be ready to discuss how you would implement effective marketing campaigns and maximise commercial opportunities for Crawley Audi.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable.