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For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them through their service needs.
- Company: Join Harwoods Garage, a family-run business with a focus on customer care.
- Benefits: Enjoy a company pension, employee discounts, and free on-site parking.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
- Other info: Fast-paced environment with training opportunities to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
We are seeking a dedicated and customer-focused Service Advisor to join our team at Harwoods Renault and Dacia, a family run business. The ideal candidate will act as the primary point of contact for customers, providing exceptional service while facilitating communication between the customer and our service department.
Responsibilities
- Greet customers warmly and ascertain their service needs.
- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience
- Provide detailed explanations of services and repairs required for vehicles.
- Prepare and present estimates for services, ensuring clarity and transparency.
- Handle cash transactions accurately and maintain records of all financial exchanges.
Skills
- Strong customer service skills with a focus on building relationships and trust.
- Experience in cash handling and managing financial transactions accurately.
- Mechanical knowledge is advantageous to understand customer needs effectively.
- Excellent communication skills, both verbal and written.
- Excellent IT skills and attention to detail.
- Ability to work efficiently in a fast-paced environment while maintaining professionalism.
- Able to take initiative and ownership of issues with a proactive can-do attitude
- Willingness to learn and keep up to date with product and technical information
Join us in delivering outstanding service to our customers while growing your career in a dynamic environment!
The successful candidate will need attend training on the mainland provided by Renault/Dacia.
Schedule
Monday to Friday 0800-1730
Job Types
Full-time, Permanent
Benefits
- Company pension
- Employee discount
- Free On-site parking
- Referral programme
Licence/Certification
- Driving Licence required
Apply by email to Carl McGlinchey, Aftersales Manager
carlmcglinchey@harwoodsgarage.co.uk
#J-18808-Ljbffr
Service Advisor - Harwoods Garage employer: Harwoods Garage
Contact Detail:
Harwoods Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Harwoods Garage
✨Tip Number 1
Get to know the company! Research Harwoods Garage and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable discussing services and repairs.
✨Tip Number 3
Be proactive! If you have questions about the role or the company, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Service Advisor - Harwoods Garage
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and trust with customers in the past, as this is key for a Service Advisor role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to tailor your application specifically for us at Harwoods Garage. Mention why you’re excited about joining our family-run business and how you can contribute to our commitment to exceptional service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Harwoods Garage
✨Know Your Stuff
Familiarise yourself with the services offered at Harwoods Garage. Understand the basics of vehicle maintenance and repairs, as this will help you communicate effectively with customers and demonstrate your mechanical knowledge during the interview.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built relationships and trust with customers, as this is crucial for a Service Advisor role.
✨Practice Clear Communication
Since you'll be explaining services and repairs to customers, practice articulating complex information in a simple way. This will show that you can convey clarity and transparency, which is essential for the role.
✨Show Your Initiative
Be ready to discuss situations where you took ownership of issues or went above and beyond for a customer. Highlighting your proactive attitude will resonate well with the interviewers, as they value candidates who can take initiative.