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- Tasks: Manage patient appointments and provide excellent customer service in a busy GP practice.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Full training, career development, company events, and free parking.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE English and Maths at grade 4 or above; customer service skills required.
- Other info: Part-time role with potential for permanent position and a friendly team atmosphere.
The predicted salary is between 12 - 13 £ per hour.
Date posted: 12th January 2026
Pay: From £12.55 per hour
Schedule: 30 hours per week, Monday to Friday, 6 hours per day. Shifts rotate every two weeks: Week 1 – 07:45 – 13:45; Week 2 – 12:30 – 18:30.
Role: Trainee GP Receptionist. Full training provided. No prior GP experience required.
Main Responsibilities
- Manage patient appointments (booking, cancelling, rescheduling)
- Welcome patients, greet on arrival
- Answer multi‑line telephone system in a polite, professional manner
- Process patient requests and queries face‑to‑face and over the phone
- Accurately record and update patient information in clinical IT systems
- Communicate confidence and clarity with patients regarding their needs and direct them appropriately
- Use problem‑solving skills to manage challenging or complex patient situations
- Handle incoming and outgoing correspondence and clinical records
- Remain calm under pressure
- Use computer system for data entry, word processing, and dedicated software
- Be naturally polite and approachable
- Work efficiently and accurately in a busy, fast‑paced environment
- Maintain patient confidentiality
- Learn and adapt to new procedures
- Work as part of a team and individually
Benefits
- Full training provided
- Supportive, friendly, cohesive team environment
- Opportunity to develop a career within the healthcare sector
- Company events
- Company pension scheme
- Free parking and on‑site parking
- Sick pay
Locations: Harwood & Tonge Moor Health Centre. The role covers two sites.
Job Type: Part‑time, temporary with a view to become permanent, hours 07:45 – 18:30 Monday to Friday.
Qualifications
- GCSE English – 4 or above
- GCSE Mathematics – 4 or above
- Customer Service Skills
- Proficient in IT and computer use
- Excellent telephone manner
Person Specification: Competent, approachable, calm under pressure, strong commitment to patient confidentiality, ability to learn and adapt, excellent team player.
DBS Check: This position requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. The successful candidate will undergo the associated process.
GP Practice Receptionist in Bolton employer: Harwood Group Practice
Contact Detail:
Harwood Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Practice Receptionist in Bolton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your people skills! As a GP Practice Receptionist, you'll be dealing with patients all day. Be ready to share examples of how you've handled challenging situations or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly. Plus, it shows us that you're keen on joining our team. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace GP Practice Receptionist in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background fits with the role of a GP Practice Receptionist, so don’t be shy about showcasing your customer service skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the position and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can handle conversations with confidence!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harwood Group Practice
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a GP Practice Receptionist. Familiarise yourself with managing patient appointments, handling queries, and using clinical IT systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be dealing with patients face-to-face and over the phone, practice your telephone manner and how to greet patients warmly. You might even want to role-play with a friend to get comfortable with common scenarios you might encounter during the job.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've had to manage challenging situations calmly and effectively. Be ready to discuss these during the interview, as it will demonstrate your ability to handle the pressures of a busy reception environment.
✨Emphasise Teamwork and Adaptability
This role requires working as part of a team and adapting to new procedures. Share examples of how you've successfully collaborated with others in previous roles and how you've adapted to changes. This will highlight your suitability for the supportive, friendly team environment they’re looking for.