At a Glance
- Tasks: Manage customer follow-ups and convert interest into sales for cable assembly samples.
- Company: Harwin plc, a leading manufacturer of innovative electrical components.
- Benefits: Competitive salary, 25 days holiday, festive leave, and employee assistance programme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the sales process.
- Qualifications: Experience in sales support or customer service, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Company Harwin plc is a Portsmouth based manufacturing company specialising in the innovative design and production of electrical / electronic components. Our products are distributed worldwide through our network of partners in Europe, Asia and the US. We offer a breadth and depth of expertise in such markets as distribution, industrial and instrumentation, medical, military, aerospace, automotive and telecommunications.
The Sample Conversion Specialist is responsible for proactively managing customer follow-ups relating to cable assembly samples, free-of-charge product requests, quotations, price support requests, and exhibition leads. This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.
Main Duties And Responsibilities
- Sample Follow-Up
- Track and monitor all cable assembly samples built and sent to customers.
- Follow up with customers to obtain feedback on sample performance, suitability, and next steps.
- Identify opportunities to convert approved samples into production orders.
- Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.
- Quotation & Price Support Follow-Up
- Follow up on price support requests and special pricing quotations.
- Work closely with the sales and technical teams to address objections and accelerate order closure.
- Update CRM with quotation status and forecast updates.
- CRM & Reporting
- Maintain accurate CRM records for all customer interactions.
- Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.
- Track conversion rates from sample → quotation → order.
Key Performance Indicators (KPIs)
- Sample-to-order conversion rate
- Quotation-to-order conversion rate
- CRM data accuracy
Qualifications, Skills And Experience
- Previous experience in internal sales, sales support, business development, or customer service preferred.
- Strong telephone communication skills and confidence in proactive outbound calling.
- Experience following up quotations or sales leads.
- Highly organised with strong attention to detail.
- CRM system experience preferred.
- Ability to build rapport and maintain professional customer relationships.
- Technical product experience (manufacturing, cable assemblies, electronics, or similar) advantageous.
- Proficient in office 365 products, with strong data analysis capability.
Personal Attributes
- Proactive and persistent
- Target-driven and results-focused
- Strong organisational skills
- Commercially aware
- Confident communicator
- Self-motivated with strong follow-through discipline
Salary And Benefits
- Competitive Salary
- 25 days holiday plus bank/public hols
- Additional 3 days off over the festive period
- Employee Assistance Programme
- Company pension scheme
- Life Cover 3x salary
- Company bonus scheme
- Cycle to Work Scheme
As an equal opportunities’ employer, Harwin is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Harwin.
Sales Application Specialist in Portsmouth employer: Harwin
Harwin plc is an exceptional employer located in Portsmouth, offering a dynamic work environment that fosters innovation and collaboration in the manufacturing sector. With a strong commitment to employee growth, competitive benefits including a generous holiday allowance, and a focus on diversity and inclusion, Harwin provides a rewarding career path for Sales Application Specialists looking to make a meaningful impact in the electrical and electronic components industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Application Specialist in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Harwin plc and their products, especially in the markets they operate in. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your follow-up skills! Since the role involves a lot of customer communication, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Harwin.
We think you need these skills to ace Sales Application Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in sales support and customer service. We want to see how your skills align with the role of a Sales Application Specialist, so don’t hold back!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong telephone communication skills. Use examples from your past experiences where you’ve successfully followed up on leads or managed customer relationships.
Be Organised and Detail-Oriented:Highlight your organisational skills and attention to detail in your application. Mention any experience you have with CRM systems and how you’ve maintained accurate records in previous roles. We love candidates who can keep things tidy!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Harwin
✨Know Your Products Inside Out
As a Sales Application Specialist, you'll be dealing with electrical and electronic components. Make sure you understand the products Harwin offers, especially cable assemblies. Familiarise yourself with their features, benefits, and applications in various industries. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Master the Art of Follow-Up
Since this role involves managing customer follow-ups, be prepared to discuss your strategies for effective communication. Think about how you would approach following up on sample performance or quotations. Share specific examples from your past experiences where your follow-up led to successful conversions, showcasing your proactive nature.
✨Showcase Your CRM Savvy
Harwin values accurate CRM records, so be ready to talk about your experience with CRM systems. Highlight any specific tools you've used and how you've maintained data accuracy. If you can, bring examples of how you've tracked customer interactions and used that data to drive sales success.
✨Demonstrate Your Organisational Skills
This role requires strong organisational skills to manage multiple customer interactions and follow-ups. Prepare to discuss how you prioritise tasks and keep track of sample statuses and quotations. You might even want to share a time when your organisational skills directly contributed to a successful outcome in a previous role.
