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- Tasks: Deliver first-class customer service at Harwich International Port and assist passengers.
- Company: Join Hutchison Ports UK, a leader in the maritime industry with a supportive culture.
- Benefits: Competitive salary, flexible working opportunities, and professional development.
- Other info: Inclusive workplace with growth opportunities and a focus on community.
- Why this job: Be part of a dynamic team making travel smoother for ferry customers.
- Qualifications: Customer service experience preferred; excellent communication skills required.
The predicted salary is between 25777 - 25777 £ per year.
An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team, applicants should be customer focused, well presented and demonstrate excellent communication skills.
You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement. This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00.
Key Requirements- To help and assist with the movement of passengers and visitors within the port areas.
- To act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio.
- Ensuring the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels.
- To be professional and courteous at all times.
- Check passenger tickets and visitor passes for entry into Restricted Areas.
- Assist passengers with wheelchairs or heavy luggage as required.
- Assist customers with providing information and guidance on the use of the park and pay car park.
- Communicate with other port employees and customers via two way radios.
- Cover the reception duties as required.
- Direct foot and car passengers and present them to the Border Force control points.
- Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas.
- Previous Customer Service experience an advantage.
- Well presented with excellent communication skills.
- Knowledge of a second European language an advantage.
- Computer literate, with good working knowledge of Microsoft Word and Excel.
- Answering incoming telephone calls in a professional and courteous manner.
- Willing to work unsocial hours and weekends.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Customer Services Ambassador in Harwich employer: Harwich International Port
Contact Detail:
Harwich International Port Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Ambassador in Harwich
✨Tip Number 1
Get to know the company! Research Hutchison Ports and their values. When you walk into that interview, show us you understand what we do and how you can contribute to our customer service excellence.
✨Tip Number 2
Practice your communication skills. As a Customer Services Ambassador, you'll be the face of our operations. Role-play common scenarios with friends or family to boost your confidence in handling customer queries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service. Make sure you present yourself well, as it reflects your professionalism and respect for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Harwich International Port.
We think you need these skills to ace Customer Services Ambassador in Harwich
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Professional and Courteous: Since this role is all about providing first-class service, your application should reflect that professionalism. Use a polite tone and make sure your writing is clear and concise.
Tailor Your Application: Take a good look at the job description and tailor your application to match. We love it when candidates show they understand what we're looking for by aligning their skills with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harwich International Port
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Ambassador role. Familiarise yourself with the key responsibilities, such as assisting passengers and handling enquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As communication is crucial for this position, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will highlight your ability to connect with customers effectively.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since the role requires you to be well-presented, showing that you can maintain a professional appearance will reflect positively on your suitability for the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with difficult customers or managing busy periods. Think of relevant examples beforehand and structure your answers using the STAR method (Situation, Task, Action, Result) to keep your responses clear and concise.