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- Tasks: Deliver first-class customer service to ferry passengers and assist with their needs.
- Company: Join Hutchison Ports UK, a leader in creating inclusive work environments.
- Benefits: Competitive salary, supportive community, and opportunities for training and development.
- Other info: Flexible working opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference for travellers at Harwich International Port.
- Qualifications: Customer service experience preferred; excellent communication skills are a must.
The predicted salary is between 25777 - 25777 £ per year.
Location: Harwich
Salary: £25,777 for 32.5 hours per week
An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team, applicants should be customer focused, well presented and demonstrate excellent communication skills.
You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement. This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00.
Key Requirements
- To help and assist with the movement of passengers and visitors within the port areas
- To act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio.
- Ensuring the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels.
- To be professional and courteous at all times.
- Check passenger tickets and visitor passes for entry into Restricted Areas.
- Assist passengers with wheelchairs or heavy luggage as required.
- Assist customers with providing information and guidance on the use of the park and pay car park.
- Communicate with other port employees and customers via two way radios.
- Cover the reception duties as required.
- Direct foot and car passengers and present them to the Border Force control points.
- Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas.
Who are we looking for?
- Previous Customer Service experience an advantage.
- Well presented with excellent communication skills.
- Knowledge of a second European language an advantage.
- Computer literate, with good working knowledge of Microsoft Word and Excel.
- Answering incoming telephone calls in a professional and courteous manner.
- Willing to work unsocial hours and weekends.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Customer Services Ambassador in Essex employer: Harwich International Port
Contact Detail:
Harwich International Port Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Ambassador in Essex
✨Tip Number 1
Get to know the company! Research Hutchison Ports and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Ambassador, you'll need to be clear and professional. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Services Ambassador in Essex
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Professional and Courteous: Since you'll be the face of our operations team, it's crucial to convey professionalism in your written application. Use polite language and a friendly tone to reflect the kind of ambassador we’re looking for.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific duties from the role that excite you and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Harwich International Port
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Ambassador role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Services Ambassador, excellent communication is crucial. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to engage effectively with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve had to assist customers, especially in challenging circumstances. Prepare to explain how you handled these situations and what the outcomes were.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress professionally and ensure you look well-presented for the interview. This not only shows respect for the interviewers but also reflects the professional image expected of a Customer Services Ambassador.