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- Tasks: Deliver first-class customer service to ferry passengers and assist with their needs.
- Company: Join Hutchison Ports UK, a supportive and community-focused workplace.
- Benefits: Competitive salary, flexible working opportunities, and professional training.
- Other info: Dynamic role with opportunities for growth and a focus on diversity and inclusion.
- Why this job: Be the face of customer service at a bustling port and make a real difference.
- Qualifications: Customer service experience preferred; excellent communication skills are a must.
The predicted salary is between 25777 - 25777 £ per year.
Location: Harwich
Salary: £25,777 for 32.5 hours per week
An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team, applicants should be customer focused, well presented and demonstrate excellent communication skills. You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement. This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00.
Key Requirements
- Help and assist with the movement of passengers and visitors within the port areas
- Act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio
- Ensure the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels
- Be professional and courteous at all times
- Check passenger tickets and visitor passes for entry into Restricted Areas
- Assist passengers with wheelchairs or heavy luggage as required
- Assist customers with providing information and guidance on the use of the park and pay car park
- Communicate with other port employees and customers via two way radios
- Cover the reception duties as required
- Direct foot and car passengers and present them to the Border Force control points
- Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas
Who are we looking for?
- Previous Customer Service experience an advantage
- Well presented with excellent communication skills
- Knowledge of a second European language an advantage
- Computer literate, with good working knowledge of Microsoft Word and Excel
- Answering incoming telephone calls in a professional and courteous manner
- Willing to work unsocial hours and weekends
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Customer Services Ambassador employer: Harwich International Port
Contact Detail:
Harwich International Port Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Ambassador
✨Tip Number 1
Get to know the company! Research Hutchison Ports UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Ambassador, you'll need to be on point with your verbal and non-verbal communication. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Services Ambassador role.
We think you need these skills to ace Customer Services Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Professional and Courteous: Since you'll be the face of our operations team, it's crucial to convey professionalism in your written application. Use a friendly tone but keep it respectful – we’re looking for ambassadors who can represent us well!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific duties from the role that excite you and how you can contribute to our team at Harwich.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Harwich International Port
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle various customer scenarios, especially in a busy environment like a ferry terminal. Think about examples from your past experiences that showcase your ability to remain calm and professional under pressure.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even rehearse with a friend. Remember, it’s not just what you say, but how you say it that counts!
✨Dress to Impress
First impressions matter! Make sure you’re well presented for the interview. Choose smart attire that reflects the professionalism expected in a customer-facing role. This shows that you take the opportunity seriously and understand the importance of appearance in customer service.
✨Be Ready for Unsocial Hours
This role requires flexibility with working hours, including weekends and unsocial times. Be prepared to discuss your availability openly during the interview. Showing that you’re willing to adapt to the needs of the job will demonstrate your commitment and enthusiasm for the position.