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- Tasks: Deliver first-class customer service at Harwich International Port and assist passengers with their needs.
- Company: Join Hutchison Ports UK, a leader in the maritime industry with a commitment to inclusivity.
- Benefits: Competitive salary, supportive community environment, and opportunities for training and development.
- Other info: Flexible working opportunities and a focus on diversity and inclusion.
- Why this job: Be part of a dynamic team making travel smoother for ferry customers while gaining valuable experience.
- Qualifications: Customer service experience preferred; excellent communication skills and a second language are a plus.
The predicted salary is between 25777 - 25777 £ per year.
An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team, applicants should be customer focused, well presented and demonstrate excellent communication skills.
You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement. This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00.
Key Requirements- To help and assist with the movement of passengers and visitors within the port areas.
- To act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio.
- Ensuring the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels.
- To be professional and courteous at all times.
- Check passenger tickets and visitor passes for entry into Restricted Areas.
- Assist passengers with wheelchairs or heavy luggage as required.
- Assist customers with providing information and guidance on the use of the park and pay car park.
- Communicate with other port employees and customers via two way radios.
- Cover the reception duties as required.
- Direct foot and car passengers and present them to the Border Force control points.
- Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas.
- Previous Customer Service experience an advantage.
- Well presented with excellent communication skills.
- Knowledge of a second European language an advantage.
- Computer literate, with good working knowledge of Microsoft Word and Excel.
- Answering incoming telephone calls in a professional and courteous manner.
- Willing to work unsocial hours and weekends.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Customer Services Ambassador in Chelmsford employer: Harwich International Port
Contact Detail:
Harwich International Port Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Ambassador in Chelmsford
✨Tip Number 1
Get to know the company! Research Hutchison Ports and their values. When you show up for an interview, drop in some knowledge about their commitment to inclusivity and community. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with real customers at the port.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer-facing roles. Make sure you look professional and well-presented when you go for your interview. It shows you take the role seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the team at Hutchison Ports.
We think you need these skills to ace Customer Services Ambassador in Chelmsford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Professional and Courteous: Since this role is all about providing first-class service, your application should reflect professionalism. Use a polite tone and ensure your writing is clear and well-structured. We love a good communicator!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that match what we're looking for, like working unsocial hours or handling enquiries.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harwich International Port
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Ambassador role. Familiarise yourself with the key responsibilities, such as assisting passengers and providing information. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or provided clear information. Practising these scenarios will help you articulate your skills confidently.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since the role requires you to be well presented, showing that you can maintain a professional appearance will reflect positively on your suitability for the position.
✨Be Ready for Unsocial Hours
Since the job involves working unsocial hours and weekends, be prepared to discuss your availability. Show your flexibility and willingness to adapt to the schedule, as this will demonstrate your commitment to the role and the team.