1174 - Credit Controller in Felixstowe

Hutchison Ports – Port of Felixstowe is the UK’s largest deep‑water container port and a key gateway for global trade. We are currently looking for a Credit Controller to join our Finance team, playing a key role in managing customer accounts and supporting the effective collection of revenue across the business.

This role focuses on the collection, control and administration of monies owed to the Company, ensuring that customer accounts are managed in line with credit policy and financial controls. You will be responsible for monitoring outstanding debt, allocating payments, resolving queries and maintaining accurate account records to support strong financial governance.

Working as part of the Accounts Receivable team, you will liaise daily with both internal stakeholders and external customers, helping to ensure prompt payment, minimise risk and maintain positive customer relationships.

Our Benefits – Rewarding the people who keep our port moving

• Competitive pension: 8% employer contribution (min 4% employee)
• Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
• Annual profit share bonus and performance related bonus
• Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
• On site Occupational Health Team and wellbeing support
• Paid leave, enhanced sick pay terms, and family friendly policies
• Volunteering days supporting our local community
• Perkbox retail discounts, wellbeing content and savings across hundreds of brands
• Access to development pathways, accredited training, and career progression opportunities across our port network

Role Overview

Key responsibilities include:

• Process and allocate customer payments, ensuring accuracy across finance systems.
• Monitor customer accounts, identifying outstanding debt and changes in payment behaviour, and taking appropriate action.
• Manage debt collection processes in line with agreed credit terms, escalating where necessary to minimise risk.
• Liaise with customers to resolve invoice queries and disputes, working with internal teams to achieve prompt resolution.
• Maintain accurate account records, ensuring all transactions and communications are recorded.
• Prepare regular debt reports and cash flow summaries for management.
• Process Direct Debit collections and manage any rejections or related queries.
• Support audits and contribute to administration and process improvement activities.
• Ensure compliance with financial policies, procedures and controls.

What you need:

• Experience within a Credit Control or Accounts Receivable environment.
• Experience working with computerised finance systems (Oracle Fusion desirable).
• Strong numerical skills and attention to detail.
• Ability to manage high volumes of data and work accurately to deadlines.
• Good communication skills, with the ability to engage professionally with customers and colleagues.
• Proactive approach to problem‑solving and decision‑making.
• GCSEs (or equivalent) including English and Maths.
• Relevant professional qualification (or working towards) desirable.

Shifts & Pay

Basic salary: Starting salary of £30,232
Hours: 37.5hrs per week – Monday to Friday

Inclusion & Community

We are committed to creating an inclusive, welcoming workplace where everyone can thrive. We celebrate individual differences and believe that embracing diversity drives innovation, creativity, and stronger collaboration across our teams. Our dedicated Diversity & Inclusion committee supports a range of employee networks, including our Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability, and Culture groups.