1157 - Graduate Commercial Manager in Felixstowe

Up to £42,000 per annum, depending on skills and experience.

Hutchison Ports – Port of Felixstowe is the UK’s largest deep water container port and a major gateway for global trade. The Commercial department works collaboratively with all departments within the business, our customers, and other key stakeholders. The Graduate Commercial Manager will become part of the team, working to develop your knowledge of the customer profile and contributing to volume and financial growth. A key aspect of this position will be assisting the Commercial Management team to strengthen our customer relationships and identify new business opportunities across our shipping, Rail and RoRo accounts. The role holder will have the opportunity to progress their career in this exciting, fast-paced and customer service centric environment.

Our Benefits – Rewarding the people who keep our port moving

• Competitive pension: 8% employer contribution (min 4% employee)
• Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
• Annual profit share bonus and performance related bonus
• Employee Assistance Programme (EAP): confidential counselling, stress and anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
• On site Occupational Health Team and wellbeing support
• Paid leave, enhanced sick pay terms, and family friendly policies
• Volunteering days supporting our local community
• Perkbox retail discounts, wellbeing content and savings across hundreds of brands
• Access to development pathways, accredited training, and career progression opportunities across our port network

Role Overview

Key responsibilities

• Working as part of the Commercial team on nominated shipping line accounts.
• Providing support by dealing with the customer directly on selected day-to-day issues.
• Identify, evaluate, and report on potential new business opportunities derived from external contacts and media sources.
• Building own market awareness of the advantages, facilities and added value services on offer to cargo-owners at the Port.
• Building and understanding knowledge of competitors UK terminal operators.
• Producing regular and/or ad hoc reports when required, as well as ensuring statistical and analytical data accuracy in a timely manner.
• Establish relationships and build rapport with customers at the appropriate level of contact.
• Through regular dialogue with internal and external stakeholders, maintain close working relationships to allow continual improvement.

What you need

• Must hold a bachelor’s degree.
• Previous experience in a customer facing environment, dealing sensitively and effectively with a range of potential customer issues.
• Must be able to work efficiently with data/statistics and able to work under pressure and meet required deadlines.
• Using analysis to make job related decisions and prioritise work in line with business requirements.
• Working knowledge of using Microsoft Office; including Excel and PowerPoint.
• Able to manage changing circumstances on a regular basis, whilst reacting to work related situations in a timely manner using own initiative to solve problems.
• Effective formal and informal communications required in all verbal and written forms via all available media to both internal and external parties.

Shifts & Pay

Basic salary: Up to £42,000 per annum, depending on skills and experience. Hours: 37.5hrs per week – Monday to Friday.

Inclusion & Community

We are committed to creating an inclusive, welcoming workplace where everyone can thrive. We celebrate individual differences and believe that embracing diversity drives innovation, creativity, and stronger collaboration across our teams. Our dedicated Diversity & Inclusion committee supports a range of employee networks, including our Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability, and Culture groups. Bring your commitment, teamwork and drive—and we’ll give you a career, not just a job.