1121 Freight Forwarding and Customs Co-ordinator in Felixstowe

An exciting opportunity has arisen at Hutchison Logistics for a Freight Forwarding and Customs Co-ordinator to join the team. Reporting into the Head of Operations you will be responsible for providing reliable bespoke freight forwarding services that exactly match our customers’ requirements. The role ensures compliant and efficient end‑to‑end operations while maintaining strong customer and supplier relationships and contributing to continuous improvement across Hutchison Logistics (UK) Limited.

Key Responsibilities

• Coordinate end‑to‑end freight forwarding activities, including booking import/export shipments, managing and accurately rating job files and maintaining data across our ERP systems.
• Complete and manage all customs clearance processes, ensuring compliance with HMRC regulations and liaising with Port Health, Border Force, and other authorities.
• Maintain strong customer and supplier relationships by delivering timely updates, managing defined accounts, and identifying opportunities to promote additional logistics services.
• Support continuous improvement by monitoring compliance, contributing to operational efficiencies and providing customs advice to customers and across the Hutchison Logistics teams.

What you need

• Experience and knowledge of customs clearance and their regulatory requirements and freight forwarding activities; sea freight, haulage, warehousing activities, intermodal transport and end to end logistics services.
• Excellent attention to detail with the ability to work under pressure, manage multiple tasks and meet tight deadlines and customer KPI’s.
• Excellent IT skills with previous experience and knowledge of freight management ERP systems (e.g., Multifreight) and especially Microsoft Office suite.
• Experience of related administrative activities required to ensure compliance.
• Effective communication skills, professionalism, and the ability to work collaboratively with a professional and motivated team while taking responsibility for your own work and contributing solutions.

Pay

Basic salary up to £38,896. Hours: 37.5 hours per week.

Our Benefits – Rewarding the people who keep our business moving

• Competitive pension: 8% employer contribution (min 4% employee)
• Life Assurance: 14× annual salary for pension scheme members (4× for non‑members)
• Annual performance‑related bonus
• Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
• On‑site Occupational Health Team and wellbeing support
• Paid leave, enhanced sick pay terms, and family‑friendly policies
• Volunteering days supporting our local community
• Perkbox retail discounts, wellbeing content and savings across hundreds of brands
• Access to development pathways, accredited training, and career progression opportunities across our Hutchison Logistics (UK) Limited network

Inclusion & Community

We’re proud to be a Women in Maritime Chartered employer and support diversity through active colleague networks in Gender, Cultural, LGBTQIA+ and Wellbeing.

Equal Opportunity Statement

Hutchison Logistics (UK) Limited is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role‑specific training. Hutchison Logistics (UK) Limited is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government.