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- Tasks: Deliver top-notch customer service to ferry passengers and assist with their needs.
- Company: Join a dynamic team at Harwich International Port.
- Benefits: Competitive pay, flexible hours, and a chance to develop your skills.
- Other info: Opportunity to work in a vibrant environment with diverse interactions.
- Why this job: Be the friendly face that helps travellers navigate their journey.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 25777 - 25777 £ per year.
An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team, applicants should be customer focused, well presented and demonstrate excellent communication skills.
You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement. This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00.
Key Requirements- To help and assist with the movement of passengers and visitors within the port areas.
- To act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio.
- Ensuring the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels.
- To be professional and courteous at all times.
- Check passenger tickets and visitor passes for entry into Restricted Areas.
- Assist passengers with wheelchairs or heavy luggage as required.
- Assist customers with providing information and guidance on the use of the park and pay car park.
- Communicate with other port employees and customers via two way radios.
- Cover the reception duties as required.
- Direct foot and car passengers and present them to the Border Force control points.
- Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas.
- Previous Customer Service experience an advantage.
- Well presented with excellent communication skills.
- Knowledge of a second European language an advantage.
- Computer literate, with good working knowledge of Microsoft Word and Excel.
- Answering incoming telephone calls in a professional and courteous manner.
- Willing to work unsocial hours and weekends.
1143 - Customer Service Ambassador (Part-Time) employer: Harwich International Port Limited
Contact Detail:
Harwich International Port Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1143 - Customer Service Ambassador (Part-Time)
✨Tip Number 1
Get to know the company! Research Harwich International Port and its operations. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being a Customer Service Ambassador.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common customer service scenarios with friends or family. This will help you feel more confident when interacting with passengers and handling enquiries.
✨Tip Number 3
Be ready for those unsocial hours! Make sure you’re flexible and prepared to work weekends and early mornings. Showing that you can adapt to the schedule will make you stand out as a reliable candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to get to know you and your passion for delivering first-class customer service.
We think you need these skills to ace 1143 - Customer Service Ambassador (Part-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Professional and Courteous: Since you'll be the face of our operations team, it's crucial to convey professionalism in your written application. Use a polite tone and ensure your spelling and grammar are spot on – it reflects your communication skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific aspects of the job description that excite you and how your skills align with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harwich International Port Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to communicate effectively and provide excellent service.
✨Dress to Impress
Since the role requires a well-presented individual, make sure you dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to explain how your skills align with the requirements, especially regarding assisting customers and handling enquiries in a busy environment.
✨Prepare for Unsocial Hours Questions
Since the role involves working unsocial hours and weekends, be ready to discuss your availability and willingness to work these shifts. Show enthusiasm for the flexibility required and how it fits into your lifestyle.