Harvey is hiring for a User Operations Team Lead in London. This role blends hands-on technical support with coaching, process ownership, and team-level execution to scale impact beyond individual tickets.
You will act as a player/coach, handling complex issues while guiding the team to improve how support is delivered. The role emphasizes ownership, mentorship, and measurable operational rigor in a fast-growing SaaS environment.
#J-18808-LjbffrUser Operations Team Lead - Hands-On, Data-Driven Coach employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London-based team thrives in a fast-paced environment where personal and professional growth is not just encouraged but integral to our mission of transforming legal services. With a commitment to employee development, competitive benefits, and a focus on meaningful work, we empower our staff to take ownership and make a real impact in reshaping the future of professional services.
