At a Glance
- Tasks: Own a high-volume support queue and troubleshoot complex technical issues.
- Company: HARVEY, a dynamic company with a focus on user operations.
- Benefits: Hybrid work options, competitive salary, and opportunities for professional growth.
- Other info: Mentor peers and collaborate with Product and Engineering teams.
- Why this job: Make a real impact by resolving issues and improving processes in a fast-paced environment.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
HARVEY is seeking a Senior Technical User Operations Specialist in London with hybrid work options.
You will own a high-volume support queue, escalate complex issues, and lead live calls to drive rapid resolution.
You will troubleshoot across APIs, integrations, and product behavior while mentoring peers and shaping scalable improvements.
You will partner with Product and Engineering on bug investigations, produce clear reports, and help translate learnings into better processes.
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We think you need these skills to ace Senior Technical Support & Escalations Specialist (EMEA)
Technical Support
Issue Escalation
API Troubleshooting
Integration Troubleshooting
Product Behaviour Analysis
Mentoring
Process Improvement
