Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers integrate AI into their workflows and ensure they get the most out of Harvey.
- Company: Harvey is a cutting-edge AI platform transforming legal and professional services with top-tier partnerships.
- Benefits: Enjoy competitive pay, work in a dynamic environment, and be part of a rapidly growing team.
- Other info: This is a chance to grow with a hypergrowth startup and shape your career.
- Why this job: Join a world-class team and redefine the future of legal work while making a real impact.
- Qualifications: 3-4+ years in customer-facing roles, especially in tech or SaaS environments.
The predicted salary is between 43200 - 72000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Why Harvey
Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers, and research scientists. We’ve found product market fit and are scaling our team very quickly.
Some reasons to join Harvey are:
- Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.
- Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.
- World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.
- Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
- Performance: 4x ARR in 2024. Competitive compensation.
Role Overview
As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.
What You’ll Do
- Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
- Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
- Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
- Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
- Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
- Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.
What You Have
Ideal candidates for the Mid Market CSM role at Harvey can demonstrate comfort and experience with the following qualifications:
- 3-4+ years in customer-owning roles at tech or SaaS platforms.
- Adapting seamlessly in the face of high-speed change and growth.
- Strategic planning, revenue-based prioritization.
- Managing a high volume of customer-facing projects and timelines.
- Running in-person meetings with executives.
- Mapping an organization and influencing stakeholders.
- Driving key customer metrics and outcomes.
- Owning a revenue, expansion, and renewal target.
- Demonstrating a strong point of view and proactive self-management.
- Working cross-functionally with Product and Sales teams.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!
Mid Market Customer Success Manager, EMEA employer: Harvey
Contact Detail:
Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid Market Customer Success Manager, EMEA
✨Tip Number 1
Familiarise yourself with the legal tech landscape, especially AI applications in law. Understanding how AI can transform legal workflows will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the legal and tech industries. Attend relevant events or webinars to connect with people who work at firms that partner with Harvey. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific customer success strategies you've implemented in previous roles. Highlight your experience in onboarding and training clients, as well as how you've driven adoption and measured success in past projects.
✨Tip Number 4
Research Harvey's current partnerships and product offerings. Being knowledgeable about their solutions and how they fit into the market will allow you to speak confidently about how you can contribute to their growth and customer satisfaction.
We think you need these skills to ace Mid Market Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success roles, particularly in tech or SaaS environments. Emphasise your ability to manage customer relationships and drive key metrics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Harvey and how your background aligns with their mission. Mention specific experiences that demonstrate your ability to integrate AI into workflows and build lasting customer relationships.
Showcase Relevant Skills: Highlight skills such as strategic planning, project management, and stakeholder engagement. Provide examples of how you've successfully navigated complex organisations and influenced key decision-makers.
Research Harvey: Familiarise yourself with Harvey's products and their impact on the legal industry. Understanding their partnerships and growth trajectory will help you articulate how you can contribute to their success during the application process.
How to prepare for a job interview at Harvey
✨Understand the Product
Before your interview, make sure you have a solid understanding of Harvey's AI solutions and how they integrate into legal workflows. Familiarise yourself with the specific use cases and benefits that Harvey offers to its customers.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success, particularly in tech or SaaS environments. Highlight specific examples where you've driven customer adoption, managed relationships, and achieved measurable outcomes.
✨Demonstrate Strategic Thinking
Harvey is looking for candidates who can think strategically about customer needs and business growth. Be ready to share your approach to aligning customer goals with company objectives, and how you've successfully navigated complex organisational structures.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about Harvey's future direction, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.