Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to support for teams and customers, handling inquiries in a fast-paced setting.
- Company: Leading tech firm in Greater London with a focus on innovation.
- Benefits: Structured onboarding, professional development, and hybrid working options.
- Why this job: Kickstart your career in tech while making a real difference in user support.
- Qualifications: 1-2 years in customer support with strong empathy and communication skills.
- Other info: Join a dynamic team with great growth potential and a supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
A leading technology firm in Greater London is seeking a User Operations Specialist to be the first line of support for internal teams and customers. This entry-level role focuses on managing non-technical support inquiries in a fast-paced environment.
Ideal candidates will have:
- 1-2 years of experience in customer support
- Strong empathy
- Communication skills
The position offers a structured onboarding program, professional development opportunities, and a hybrid working arrangement.
User Ops Specialist: Early-Career SaaS Support & Growth in London employer: Harvey
Contact Detail:
Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Ops Specialist: Early-Career SaaS Support & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the role of User Ops Specialist. We want to show them our empathy and communication skills!
✨Tip Number 3
Show off your passion for customer support! During interviews, share specific examples of how you've helped customers in the past. This will highlight our commitment to providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace User Ops Specialist: Early-Career SaaS Support & Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. We want to see how your skills align with the User Ops Specialist role, so don’t be shy about showcasing your empathy and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled non-technical support inquiries in the past. We’re looking for candidates who can think on their feet and provide excellent support in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harvey
✨Know the Company Inside Out
Before your interview, take some time to research the technology firm. Understand their products, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a User Ops Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight how you understood the customer's perspective and what steps you took to assist them.
✨Practice Common Support Scenarios
Think about typical non-technical support inquiries you might face in this role. Practise how you would respond to these scenarios. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process, professional development opportunities, or team dynamics. This shows that you're proactive and genuinely interested in growing within the company.
