At a Glance
- Tasks: Guide major clients through their journey with Harvey and ensure they maximise value from our technology.
- Company: Join a pioneering company transforming legal and professional services with AI.
- Benefits: Be at the forefront of AI innovation, with growth opportunities and a collaborative environment.
- Other info: Dynamic role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Shape the future of work while working with elite firms and Fortune 500 companies.
- Qualifications: Experience in strategic customer success or account management in Enterprise SaaS or consulting.
The predicted salary is between 60000 - 80000 € per year.
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
What You’ll Do- Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
- Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
- Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
- Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
Travel required: Up to 25% of the time.
What You Have- Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house) or top tier management consulting firms.
- History and comfort conducting change management and wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- A strong commitment to be collaborative and proactive with a team-first mentality.
- A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing.
Majors Customer Success Manager (EMEA) in London employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives. As a Majors Customer Success Manager, you'll have the unique opportunity to shape the future of professional services while working alongside a motivated team dedicated to excellence and customer success. With a strong focus on personal and professional growth, we provide our employees with the tools and support needed to excel in their careers, all while being at the forefront of AI technology in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Majors Customer Success Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Harvey's mission and values. Show us how your experience aligns with our goals, especially in customer success and tech adoption.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We love hearing about real-world impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Majors Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Majors Customer Success Manager role. Highlight your experience in strategic customer success and how it aligns with Harvey's mission. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've influenced stakeholders in the past.
Highlight Your Results-Driven Mindset:We love candidates who are results-oriented! Share specific achievements that showcase your ability to prioritise tasks and drive customer success. This will help us see how you can contribute to our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Harvey!
How to prepare for a job interview at Harvey
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means in the context of Harvey. Understand their approach to client relationship management and how they ensure customers derive maximum value from their technology. Be ready to discuss your own experiences and how they align with this.
✨Showcase Your Strategic Implementation Skills
Prepare examples of how you've successfully led the integration of technology into workflows in previous roles. Highlight your ability to manage change and drive adoption, as this is crucial for the Majors Customer Success Manager role.
✨Demonstrate Proactive Problem-Solving
Think of instances where you’ve proactively identified risks or issues in customer accounts and how you addressed them. This will show your potential employer that you can monitor customer health and drive initiatives for long-term success.
✨Engage with Enthusiasm
During the interview, express your passion for customer advocacy and engagement. Discuss how you would transform customers into champions for Harvey within their organisations, and be prepared to share ideas on how to facilitate executive engagement effectively.
