Harvey is hiring a Global CX Workforce Manager to build and own the workforce-planning function for our 24/7, multi-region support organization. You will translate growth into forecasts, staffing plans, and schedules while protecting service quality.
You’ll establish models and cadence, partner with regional leaders, and drive scalable capacity decisions across regions, considering AI and automation impacts to improve throughput and customer satisfaction.
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Global CX Workforce Architect in London employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. Our London office is at the forefront of transforming professional services, providing employees with unparalleled opportunities to make a significant impact while working alongside a passionate team. With a commitment to excellence and a focus on employee development, we ensure that every team member can thrive in their career journey.
