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For Companies At a Glance
- Tasks: Guide clients through their journey with Harvey and ensure they maximise value from our technology.
- Company: Join a fast-scaling company transforming legal services with cutting-edge AI solutions.
- Benefits: Unmatched growth opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be a trusted advisor and shape the future of work in legal teams.
- Qualifications: Experience in client relationship management and a passion for technology.
- Other info: Work with a motivated team committed to solving real problems.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Harvey, we are transforming how legal and professional services operate â not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we are reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong productâmarket fit, and worldâclass investor support, we are scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth â personal, professional, and financial â is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle â from early thinking to longâterm outcomes. We stay close to our customers â from leadership to engineers â and work together to solve real problems with urgency and care.
Role Overview
As a Customer Success Manager for our MidâMarket (MM) segment, you will play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and inâhouse legal teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You will act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy 1:many solutions that will impact how we serve our broad midâmarket customer base in a highly efficient manner at scale.
What Youâll Do
- Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a "must have" product.
- Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ midâmarket clients.
Customer Success & Renewals Manager, Mid-Market, EMEA in London employer: Harvey
Contact Detail:
Harvey Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success & Renewals Manager, Mid-Market, EMEA in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes itâs not just what you know, but who you know that can help you land that dream job.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in Harvey and how you can contribute to our mission. Tailor your answers to reflect our values and goals!
â¨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We recommend focusing on common questions related to customer success and renewals, so you can shine when it counts.
â¨Tip Number 4
Donât forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in the interviewerâs mind. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Success & Renewals Manager, Mid-Market, EMEA in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Renewals Manager role. Highlight your experience in client relationship management and how you've helped clients maximise value from technology. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: Let your enthusiasm for the role shine through! Share why you're excited about transforming legal and professional services with us at Harvey. We love seeing candidates who are genuinely passionate about making a difference in the industry.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate candidates who can communicate effectively, as this is key in a customer success role.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre proactive and keen to join our team!
How to prepare for a job interview at Harvey
â¨Know Your Product Inside Out
Before the interview, make sure you understand Harvey's AI solutions and how they integrate into client workflows. Familiarise yourself with the benefits and features of the product, as well as any recent updates or case studies that showcase its impact.
â¨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how youâve helped clients adopt new technologies and derive value from them, as this will resonate well with the role's focus on client success.
â¨Demonstrate Your Problem-Solving Ability
Think of specific challenges you've faced in previous roles and how you tackled them. Be ready to discuss how you can apply those problem-solving skills to help mid-market clients overcome their hurdles with Harveyâs solutions.
â¨Ask Insightful Questions
Prepare thoughtful questions about Harvey's future direction, the team culture, and how success is measured in the Customer Success role. This shows your genuine interest in the company and helps you assess if itâs the right fit for you.
