At a Glance
- Tasks: Provide hands-on IT support and enhance employee experience in our San Francisco office.
- Company: Join a dynamic tech company focused on innovation and employee satisfaction.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for automation and process improvements.
- Why this job: Make a real impact by ensuring employees have the tech they need to succeed.
- Qualifications: 2+ years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands‑on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V).
What You’ll Do
- Create a great employee experience through hands‑on IT support for employees in our San Francisco office.
- Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new‑hire equipment.
- Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high‑quality A/V experiences.
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Assist with basic security best practices and help enforce IT policies.
- Collaborate with the IT team on automation, documentation, and process improvements.
- Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
What You Have
- Minimum 2+ years of IT support experience in a fast‑paced startup or tech environment.
- Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
- Familiarity with basic networking concepts (Wi‑Fi, VPNs, firewalls, IP troubleshooting).
- Strong communication and stakeholder management skills, especially with non‑technical teams.
- Ability to thrive in a fast‑paced, high‑growth, and global environment.
Bonus Points
- Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
- Experience managing MDM tools like Jamf, Kandji, or Intune.
- Experience with Microsoft Office and Windows.
IT Operations Analyst employer: Harvey
At Harvey, we pride ourselves on fostering a dynamic and inclusive work environment in our San Francisco office, where IT Operations Analysts play a crucial role in enhancing the employee experience through hands-on support. Our commitment to employee growth is evident in our collaborative culture, which encourages innovation and continuous learning, while our focus on quality service ensures that every team member feels valued and empowered. Join us to be part of a fast-paced, high-growth company that prioritises both technology and people.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with applications or hardware. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service mindset during interviews. Share examples of how you've helped users in the past, especially in fast-paced environments. We love candidates who are friendly and proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Operations Analyst role. Highlight your past IT support experience and any relevant tools you've used, like Google Workspace or Okta.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can enhance the employee experience at Harvey. Share specific examples of how you've tackled tech issues in the past.
Show Off Your Troubleshooting Skills:In your application, mention specific instances where you've successfully resolved technical problems. We love seeing how you approach challenges, especially in fast-paced environments!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Harvey
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with macOS, Windows, and mobile devices. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since this role is all about creating a great employee experience, be prepared to share examples of how you've provided excellent support in previous roles. Highlight your friendly, patient, and proactive approach to helping others with tech issues.
✨Familiarise Yourself with Key Tools
Get to know Google Workspace, Okta, Slack, and any other SaaS tools mentioned in the job description. If you have experience with scripting or automation, be ready to discuss how you've used these skills to streamline IT tasks.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, like troubleshooting a video conferencing issue during a corporate event. Think through potential scenarios and how you'd approach them, demonstrating your ability to thrive in a fast-paced environment.
