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For Companies At a Glance
- Tasks: Guide clients in adopting AI solutions and ensure they maximise value from our technology.
- Company: Join Harvey, a pioneering company transforming legal and professional services with AI.
- Benefits: Be at the forefront of AI innovation with opportunities for personal and professional growth.
- Why this job: Shape the future of work while working closely with top enterprises and law firms.
- Qualifications: Experience in Enterprise SaaS or legal consulting, with strong communication and strategic skills.
- Other info: Collaborative environment focused on learning and development, with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Why HarveyAt Harvey, we\’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we\’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we\’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we\’re just getting started.
Role OverviewAs an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You\’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You\’ll deeply integrate Harvey into your customers\’ business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey\’s strategic partnerships.
What You\’ll Do
Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.
What You Have
3-4+ years in customer-owning roles at tech or SaaS platforms
Adapting seamlessly in the face of high-speed change and growth
Strategic planning, revenue-based prioritization
Managing customer-facing projects and timelines
Running in-person meetings w/ executives
Mapping an organization and influencing stakeholders
Driving key customer metrics and outcomes
Owning a revenue, expansion, and renewal target
Demonstrating a strong point of view and proactive self-management
Working cross-functionally with Product and Sales teams
Please find our UK applicant privacy notice here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.
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Enterprise Customer Success Manager, EMEA employer: Harvey
Contact Detail:
Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harvey on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Harvey's mission and values. Show us how your experience aligns with our goals in transforming professional services. Tailor your answers to reflect our commitment to excellence and customer success.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've driven customer success in previous roles. Use specific examples that highlight your strategic implementation skills and ability to manage client relationships effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Enterprise Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in Enterprise SaaS and any relevant projects that showcase your ability to drive client success.
Showcase Your Communication Skills: Since this role involves influencing stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated with clients or teams in the past.
Highlight Results-Driven Achievements: We love candidates who can show tangible results! Include metrics or KPIs from previous roles that illustrate your impact on customer satisfaction and project success. This will help us see how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harvey
✨Know Your Stuff
Before the interview, dive deep into Harvey's products and services. Understand how their AI solutions work and think about how you can help clients integrate them into their workflows. This knowledge will show your genuine interest and readiness to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Enterprise SaaS or managing large-scale technology projects. Be ready to discuss how you've successfully driven client adoption and satisfaction in previous positions.
✨Engage with Questions
During the interview, ask insightful questions about Harvey's approach to customer success and how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
✨Demonstrate Team Spirit
Harvey values collaboration, so be sure to express your team-first mentality. Share examples of how you've worked effectively within a team to solve problems and drive results, emphasising your proactive and committed nature.
