At a Glance
- Tasks: Provide high-touch support to strategic customers and resolve complex technical issues.
- Company: Harvey, a rapidly growing company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong technical background and excellent stakeholder management skills.
The predicted salary is between 50000 - 70000 £ per year.
Harvey is scaling its Customer Success organization and is hiring a Technical Account Manager to serve strategic customers with high-touch, technically fluent support. You will handle complex, time-sensitive issues, collaborate with engineers, product, and security teams, and guide customers through incidents with clear, credible communications. This role demands strong stakeholder management, a solid technical foundation, and a proactive, ownership-driven mindset.
EMEA Technical Account Manager — Enterprise Support employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London-based team thrives in a fast-paced environment where personal and professional growth is not just encouraged but integral to our mission of transforming legal services. With a commitment to employee development, competitive benefits, and a focus on meaningful work, we empower our staff to take ownership and make a real impact in reshaping the future of professional services.
