Harvey is seeking a Scaled Customer Success Manager to own the full renewals and expansion lifecycle across a high-volume portfolio. You’ll partner with Sales, Legal, Engineering, and Product to maximize value delivery and net revenue retention through data-driven campaigns and proactive engagement.
You’ll lead QBRs, value reviews, and enablement sessions to demonstrate ongoing ROI, while shaping scalable playbooks and a thriving customer success motion at the intersection of AI and professional
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EMEA Scaled Customer Success Leader: Retention & Growth employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. Our London office is at the forefront of transforming professional services, providing employees with unparalleled opportunities to make a significant impact while working alongside a passionate team. With a commitment to excellence and a focus on employee development, we ensure that every team member can thrive in their career journey.
