Customer Success & Renewals Manager, Mid-Market, EMEA

Customer Success & Renewals Manager, Mid-Market, EMEA

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product‑market fit, and world‑class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long‑term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care.}:

Role Overview

As a Customer Success Manager for our Mid‑Market (MM) segment, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in‑house legal teams. This positionкуюову pivotal характеристическина ensuring our clients not only adopt but also derive maximum value from our technology. You\’ll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy 1:many solutions that will impact how we serve our broad mid‑market customer base in a highly efficient manner at scale.

What You’ll Do

• Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product.
• Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid‑market clients, 所採持解也提幬竅。\’, ],