Harvey is seeking a CX Vendor Manager to own a strategic BPO partnership, acting as the single point of contact. You’ll shape the framework, monitor performance against CSAT, SLAs, QA scores, and escalation rates, and work with Harvey’s support teams to optimize routing and in-scope work.
The role blends vendor management with AI-driven service delivery and continuous improvement. You will lead workforce planning, training, and operational governance, ensuring scalable, high-quality support as
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BPO Vendor Manager — AI-Driven Support Partnerships employer: Harvey
At Harvey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. Our London office is at the forefront of transforming professional services, providing employees with unparalleled opportunities to make a significant impact while working alongside a passionate team. With a commitment to excellence and a focus on employee development, we ensure that every team member can thrive in their career journey.
