At a Glance
- Tasks: Lead the Softener Supplies Team to deliver top-notch customer service and manage orders efficiently.
- Company: Join Harvey Water Softeners, the UK's leading water softener manufacturer with a supportive culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, bonuses, and well-being programs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Strong leadership skills and a passion for coaching and developing others.
The predicted salary is between 33750 - 41250 £ per year.
About Us
With over 40 years’ experience, Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners.
At our factory in Old Woking we have a full production and R&D facility, both of which sit alongside our head office.
We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values.
Our factory is currently undergoing modernisation to incorporate world-class manufacturing and the best in class tools and equipment to make our great product.
We aren’t hanging around - sales are storming, we need great people to join our fantastic team and continue to fuel our momentum.
Purpose of Role
As a result of our successful growth, we are now seeking to employ a Team Leader to help drive performance within our Softener Supplies Team.
The successful candidate will ensure our Softener Supplies team deliver the very highest level of customer service at all times.
Often the first point of contact for our customers, the Team Leader will ensure our Softener Supplies team offer the very best customer experience.
They will work closely with the team to ensure orders are processed promptly and to ensure we provide swift and accurate information about our Water Softeners.
Working Hours
Monday to Friday 8:00am - 5:00pm + 1 in 4 Saturdays 8:30am - 12:30pm paid as overtime (on a rota).
Core Role Responsibilities & Duties
- Supporting the Head of dealers/Dealer Managers/Softener Supplies Manager to ensure the Softener Supplies team provide exceptional customer service at all times & recognise our customer’s needs
- Building working relationships with customers to encourage new business
- Working with the trade manager to ensure onboarding of new customer accounts
- Database Management : Ensuring customer contact list is managed and updated.
- Case queue management.
- Processing customer orders through our CRM (Sales Force) in a timely manner.
- Ensuring the high volume of inbound calls into the team is handled promptly and efficiently
- Ensuring all customers who enter the Softener Supplies Reception area are greeted professionally and queries and service requests are dealt with promptly
- Encouraging retail and trade sales via our sales counter
- Challenging processes and considering new ways to enhance the service we offer our customers
- Day-to-day people management that includes performance management, attendance management and coaching and upskilling the team of Softener Supplies advisors
- Strong leadership skills
- Ability to use initiative and confident making independent decisions
- A coaching mind-set, and a desire to help develop and support others
- Ability to deal with high demands under pressure
- Ability to prioritise and multitask in a reactive environment
- Able to challenge processes and embrace change
- 25 days annual leave
- Pension scheme
- Discretionary annual bonus
- Company Sick Pay (after qualifying period)
- Well-being programs – your well-being is important to us.
- Access to on-going learning and development with our online learning platform
- Employee rewards and discounts through Perks at Work
- #J-18808-Ljbffr
Softener Supplies Team Leader in Woking employer: Harvey water softeners
Harvey Water Softeners offers an exceptional opportunity for self-motivated individuals looking to thrive in a flexible and rewarding sales environment. With the ability to choose your own hours and area, alongside a lucrative earning potential of £50K–£95K, employees benefit from comprehensive training and ongoing development while representing a trusted brand in the water solutions industry. The supportive work culture fosters personal growth and success, making it an ideal employer for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Softener Supplies Team Leader in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harvey water softeners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harvey water softeners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Softener Supplies Team Leader in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harvey water softeners:Your cover letter is your chance to shine! Tell us why you want to work at Harvey water softeners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harvey water softeners!
How to prepare for a job interview at Harvey water softeners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
