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- Tasks: Assist customers and drive sales in a dynamic call centre environment.
- Company: Join Harvey Water Softeners, the UK leader in water treatment solutions.
- Benefits: Competitive salary, performance incentives, and career growth opportunities.
- Why this job: Be part of an exciting transformation and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales with strong communication skills.
- Other info: Flexible hours with weekend shifts and comprehensive training provided.
The predicted salary is between 25000 - 30000 £ per year.
Harvey Water Softeners (HWS) is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation.
At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.
We are seeking a dynamic and customer-oriented Customer Service & Sales Agent to join our fast-paced Call Centre team and are open to both full & part time applicants. This role offers an exciting opportunity to work with both inbound and outbound teams, assisting customers and driving sales while ensuring excellent service. The ideal candidate will thrive in a target-driven environment and demonstrate exceptional communication skills. Please note this role will include weekend working and weekly late shifts.
What this role involves:
- Inbound: Handle incoming customer inquiries and provide top-tier customer service.
- Complete customer orders accurately and efficiently.
- Resolve case work, including complaints and concerns, ensuring customer satisfaction.
- Provide detailed product information to customers and assist with any questions.
- Maintain detailed records of customer interactions and transactions.
- Outbound: Reach out to a high volume of warm leads to convert them into scheduled appointments (no cold calling).
- Engage with potential customers to upsell and cross-sell products and services.
- Generate accurate quotations for customers and follow up on potential leads.
- Assist in retaining customers by discussing the benefits and value of our products, ensuring long-term satisfaction.
What we’re looking for:
- Previous experience in customer service and/or sales, preferably in a call centre environment.
- Strong communication skills, both verbal and written, with the ability to build rapport with customers.
- Goal-oriented with a drive to meet and exceed sales targets.
- Excellent problem-solving abilities and a positive, professional attitude.
- Ability to work efficiently in both inbound and outbound settings.
- Strong organizational skills with attention to detail.
- Proficiency in using CRM systems and other relevant software.
- Flexibility to handle a variety of tasks and adapt to changing priorities.
What we can offer:
- Competitive salary and performance-based incentives.
- A supportive, collaborative team environment.
- Pension Scheme.
- Opportunities for career growth and development.
- Comprehensive training and ongoing support.
- Wellbeing programs – Your wellbeing is important to us.
- Access to ongoing learning and development through our online learning platforms.
If you’re passionate about delivering exceptional customer service and driving sales in a fast-paced environment, we’d love to hear from you!
Customer Service & Sales Agent — Inbound/Outbound in Woking employer: Harvey water softeners
Contact Detail:
Harvey water softeners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Agent — Inbound/Outbound in Woking
✨Tip Number 1
Get to know the company inside out! Research Harvey Water Softeners and understand their products, values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at Harvey Water Softeners.
We think you need these skills to ace Customer Service & Sales Agent — Inbound/Outbound in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service & Sales Agent role. Highlight any previous call centre experience and your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and sales. Share specific examples of how you've excelled in similar roles and how you can contribute to our exciting transformation at Harvey Water Softeners.
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your exceptional communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our dynamic team.
How to prepare for a job interview at Harvey water softeners
✨Know the Company Inside Out
Before your interview, take some time to research Harvey Water Softeners and its parent company, Culligan International. Understand their products, values, and recent developments. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Highlight your communication skills and how you built rapport with customers, as this is crucial for the position.
✨Demonstrate Sales Acumen
Be ready to discuss your experience in sales, especially in a call centre environment. Prepare to share instances where you met or exceeded sales targets, and think about how you can upsell or cross-sell products effectively. This will show that you understand the sales process and are driven to succeed.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. Asking about their coaching culture or opportunities for growth shows your genuine interest in the position and helps you assess if it's the right fit for you.