At a Glance
- Tasks: Support customers and manage installations for water softeners in a dynamic team.
- Company: Join the UK leader in water softener manufacturing with 40 years of experience.
- Benefits: Enjoy 25 days annual leave, pension scheme, employee discounts, and a supportive team.
- Other info: Flexible working hours with opportunities for career growth in a modernised environment.
- Why this job: Be part of a growing company and make a real difference in customer service.
- Qualifications: Strong communication skills, attention to detail, and experience with CRM systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
About Us
With 40 years’ experience, Culligan Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We aren’t hanging around - sales are storming, we need great people to join our fantastic team and continue to fuel our momentum for Total soft water one of our companies owned dealerships.
Purpose of Role
We are looking for an enthusiastic and friendly Sales & Operations Coordinator to join our growing team. Working within our busy Harpenden branch and Hitchin Branch you will support our customers with queries relating to the installation of their water softeners. You will be responsible for supporting our team of water softener installers and will help manage their diaries to ensure we are able to install softeners for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As Operations Coordinator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the Team in their mission to provide the highest possible levels of customer service. The role also involves basic Purchasing process management like raising purchase requisitions and orders, invoicing and procurement.
Skills/Experience Required
- Excellent phone manner and overall communication skills
- Tenacious and diligent, with the ability to follow a problem through to resolution
- Good computer skills, including Microsoft Word and Excel
- Experience using CRM systems (e.g. Salesforce)
- Knowledge of the purchasing process (purchase orders, invoicing) and related systems would be an advantage
- Strong attention to detail
- Ability to work independently and as part of a team
- Able to take ownership and deliver exceptional customer service
- Autonomous, confident in making decisions while ensuring the customer remains at the heart of them
Main Duties to include
- Dealing with general customer enquiries and booking service and installation appointments
- Stock management
- Keeping customer accounts up to date with the latest updates from third-party suppliers
- Diary management to ensure a smooth flow of services for our field engineers
- Handling customer calls regarding updates to their orders
- Placing orders with suppliers
- Advising customers on our range of water softeners and drinking water filters
- Pulling reports from Salesforce and managing workloads through cases and bookings
- Occasionally lifting salt into customers’ cars
- Ad hoc administrative tasks
- Occasional planning of promotional activities
Although full training will be provided, applicants with a good geographical grasp are highly sought.
Benefits
- 25 days annual leave
- Pension scheme
- Paid lunch break
- Employee discounts and staff incentives
- A supportive, collaborative team environment.
Working Hours
Monday to Friday, office hours 9:30am to 5:00pm. Two Saturdays per month on a rota basis, 9:30am to 1:00pm.
Sales & Operations Co-Ordinator employer: Harvey water softeners
Culligan Harvey Water Softeners is an exceptional employer, offering a supportive and collaborative team environment where employees are valued and encouraged to grow. With a commitment to modernisation and world-class manufacturing, our Old Woking location provides a dynamic workplace that fosters innovation and excellence. Employees enjoy generous benefits including 25 days of annual leave, a pension scheme, and employee discounts, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Culligan Harvey Water Softeners, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since excellent communication is key for this role, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and prioritise effectively. Think of examples from your past experiences where you successfully juggled multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the fantastic team at Culligan Harvey Water Softeners.
We think you need these skills to ace Sales & Operations Co-Ordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to our mission of providing top-notch customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Sales & Operations Coordinator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harvey water softeners
✨Know Your Stuff
Before the interview, make sure you understand Culligan Harvey Water Softeners and their products. Familiarise yourself with water softeners and the installation process. This will show your enthusiasm for the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your phone manner and overall communication skills. You might want to role-play common customer scenarios with a friend to get comfortable handling queries and providing information.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and organise tasks. Think of examples where you've successfully managed diaries or schedules, as this is crucial for supporting the team of installers and ensuring smooth operations.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, the team you'll be working with, and the tools they use, like Salesforce. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
