Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Call Centre team to assist customers and drive sales through inbound and outbound calls.
- Company: Harvey Water Softeners is a leading UK water treatment company, part of the global Culligan Group.
- Benefits: Enjoy competitive pay, performance incentives, career growth, and wellbeing programs in a supportive team.
- Why this job: Be part of an exciting transformation while delivering exceptional service and making a real impact.
- Qualifications: Previous customer service or sales experience, strong communication skills, and a goal-oriented mindset required.
- Other info: Weekend work is included; training and ongoing support provided.
The predicted salary is between 24000 - 36000 £ per year.
Harvey Water Softeners (HWS) is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation.
At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.
We are seeking a dynamic and customer-oriented Customer Service & Sales Agent to join our fast-paced Call Centre team on a Fixed-term Contract for an initial period of 6 months. This role offers an exciting opportunity to work with both inbound and outbound teams, assisting customers and driving sales while ensuring excellent service. The ideal candidate will thrive in a target-driven environment and demonstrate exceptional communication skills. Please note this role will include weekend working.
What this role involves:
- Inbound:
- Handle incoming customer inquiries and provide top-tier customer service.
- Complete customer orders accurately and efficiently.
- Resolve case work, including complaints and concerns, ensuring customer satisfaction.
- Provide detailed product information to customers and assist with any questions.
- Maintain detailed records of customer interactions and transactions.
- Reach out to a high volume of warm leads to convert them into scheduled appointments (no cold calling).
- Engage with potential customers to upsell and cross-sell products and services.
- Generate accurate quotations for customers and follow up on potential leads.
- Assist in retaining customers by discussing the benefits and value of our products, ensuring long-term satisfaction.
What we’re looking for:
- Previous experience in customer service and/or sales, preferably in a call centre environment.
- Strong communication skills, both verbal and written, with the ability to build rapport with customers.
- Goal-oriented with a drive to meet and exceed sales targets.
- Excellent problem-solving abilities and a positive, professional attitude.
- Ability to work efficiently in both inbound and outbound settings.
- Strong organizational skills with attention to detail.
- Proficiency in using CRM systems and other relevant software.
- Flexibility to handle a variety of tasks and adapt to changing priorities.
What we can offer:
- Competitive salary and performance-based incentives.
- A supportive, collaborative team environment.
- Pension Scheme.
- Opportunities for career growth and development.
- Comprehensive training and ongoing support.
- Wellbeing programs – Your wellbeing is important to us.
- Access to ongoing learning and development through our online learning platforms.
If you’re passionate about delivering exceptional customer service and driving sales in a fast-paced environment, we’d love to hear from you!
Customer Service & Sales Agent employer: Harvey water softeners
Contact Detail:
Harvey water softeners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Agent
✨Tip Number 1
Familiarise yourself with Harvey Water Softeners and their products. Understanding the specifics of what they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle inquiries and complaints.
✨Tip Number 3
Highlight any previous experience in sales or customer service, particularly in a call centre environment. Be ready to share specific examples of how you've met targets or resolved customer issues effectively.
✨Tip Number 4
Show your enthusiasm for the role by discussing your adaptability and willingness to work weekends. Employers appreciate candidates who are flexible and committed to contributing to the team's success.
We think you need these skills to ace Customer Service & Sales Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service & Sales Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, problem-solving abilities, and goal-oriented mindset.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Harvey water softeners
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer issues or provided exceptional service, as this role heavily relies on these skills.
✨Demonstrate Sales Acumen
Since the position involves driving sales, come equipped with examples of how you've met or exceeded sales targets in the past. Be ready to discuss your approach to upselling and cross-selling products.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help you build rapport with the interviewers and demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare for scenario-based questions where you may need to explain how you would deal with a difficult customer or a sales challenge.