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- Tasks: Coordinate installation schedules and support teams to meet customer needs.
- Company: Join Harvey Water Softeners, a leader in enhancing household water quality.
- Benefits: Enjoy 25 days holiday, flexible schemes, discounts, and wellbeing programs.
- Why this job: Be part of a dynamic team focused on customer satisfaction and collaboration.
- Qualifications: Strong communication skills; scheduling experience is a plus but not required.
- Other info: Relaxed dress code and opportunities for career growth await you!
The predicted salary is between 30000 - 42000 £ per year.
Join our team as an Installation Scheduler to support our team on a fixed term basis covering a period of maternity leave. In this role, you\’ll collaborate with multiple teams to coordinate both reactive and planned installation work. Your mission will be to efficiently schedule appointments that align with our customers\’ needs while making the most of our available resources.
Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.
Key Responsibilities
- Connect with both new and existing customers, ensuring they receive the most suitable appointment dates
- Be the go-to support and primary point of contact for field-based Sales Representatives and Installers.
- Efficiently schedule all reactive and planned tasks to the right resources, keeping an eye on location, necessary skills/expertise, and response times.
- Optimise diaries to maximise productivity while being flexible to changes in priorities and deadlines.
- Follow up on any jobs that are incomplete and reallocate them according to our service level agreements.
- Take the initiative to identify upselling opportunities.
- Assist in our mission to consistently deliver outstanding customer satisfaction scores.
- Cultivate rapport and foster positive relationships with both customers and colleagues during every interaction.
- Thrives in a dynamic, fast-paced role that requires constant collaboration with key stakeholders, customers, installers, and third parties.
- Excellent communications skills
- Strong keyboard skills and experience of using CRM software (Salesforce would be advantageous).
- Previous experience in a scheduling role is advantageous but not mandatory.
- Work effectively under pressure within a busy environment
- Manage competing priorities and remain calm under pressure
- Able to provide detailed information and advice in a clear and positive manner
- Positive attitude, setting a good example, and fostering a positive work environment.
- Proven ability to build rapport with customers and colleagues.
- Professionalism, openness to feedback, and adaptability to change.
- 25 Days Holiday + Bank Holidays
- Flexible Holiday Scheme
- Opportunities for career growth and development
- Culligan Product discount
- Perks at Work retail/leisure/travel discounts and more
- Cycle to work program
- Company Sick Pay
- Pension Scheme
- Wellbeing programs – Your wellbeing is important to us
- Free eye test plus £100 towards prescription glasses
- Enhanced maternity leave and paternity leave
- Free fruits daily and free coffee on Fridays
- Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
- Paid volunteering days
- Free Parking
- Relaxed Dress Code
- Access to ongoing learning and development through our online learning platforms
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Scheduler employer: Harvey Water Softeners Limited
Contact Detail:
Harvey Water Softeners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Scheduler role. Understanding how to connect with customers and manage appointments will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your CRM software skills, especially if you have experience with Salesforce. Being able to discuss your proficiency in scheduling tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed competing priorities in previous roles. This will showcase your ability to thrive under pressure, which is crucial for this position.
✨Tip Number 4
Think about ways you've built rapport with customers and colleagues in the past. Sharing these experiences can highlight your interpersonal skills, which are essential for fostering positive relationships in this role.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Installation Scheduler. Familiarise yourself with the key tasks mentioned in the job description, such as scheduling appointments and collaborating with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous scheduling roles or customer service positions. Emphasise skills like communication, organisation, and adaptability, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to manage competing priorities and build rapport with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Harvey Water Softeners Limited
✨Know the Company
Before your interview, take some time to research Harvey Water Softeners. Understand their products, values, and commitment to customer satisfaction. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Scheduling Skills
Be prepared to discuss your experience with scheduling and how you manage competing priorities. Think of specific examples where you've successfully coordinated tasks or appointments, especially in a fast-paced environment.
✨Showcase Your Communication Abilities
As a Scheduler, you'll need excellent communication skills. Be ready to explain how you build rapport with customers and colleagues. Share examples of how you've effectively communicated in previous roles, particularly when resolving issues or managing expectations.
✨Emphasise Adaptability
This role requires flexibility and the ability to adapt to changing priorities. Prepare to discuss situations where you've had to adjust your plans on the fly and how you maintained productivity under pressure.
