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- Tasks: Join our Call Centre team to assist customers and drive sales through inbound and outbound calls.
- Company: Harvey Water Softeners is a leading UK water treatment company, part of the global Culligan Group.
- Benefits: Enjoy competitive pay, performance incentives, career growth, and wellbeing programs in a supportive team.
- Why this job: Be part of an exciting transformation while delivering top-notch customer service and achieving sales targets.
- Qualifications: Previous customer service or sales experience, strong communication skills, and a goal-oriented mindset are essential.
The predicted salary is between 24000 - 36000 £ per year.
Harvey Water Softeners (HWS) is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation.
At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.
We are seeking a dynamic and customer-oriented Customer Service & Sales Agent to join our fast-paced Call Centre team. This role offers an exciting opportunity to work with both inbound and outbound teams, assisting customers and driving sales while ensuring excellent service. The ideal candidate will thrive in a target-driven environment and demonstrate exceptional communication skills.
Please note this role will include weekend working.
What this role involves:
Inbound:
· Handle incoming customer inquiries and provide top-tier customer service.
· Complete customer orders accurately and efficiently.
· Resolve case work, including complaints and concerns, ensuring customer satisfaction.
· Provide detailed product information to customers and assist with any questions.
· Maintain detailed records of customer interactions and transactions.
Outbound:
· Reach out to a high volume of warm leads to convert them into scheduled appointments (no cold calling).
· Engage with potential customers to upsell and cross-sell products and services.
· Generate accurate quotations for customers and follow up on potential leads.
· Assist in retaining customers by discussing the benefits and value of our products, ensuring long-term satisfaction.
What we’re looking for:
· Previous experience in customer service and/or sales, preferably in a call centre environment.
· Strong communication skills, both verbal and written, with the ability to build rapport with customers.
· Goal-oriented with a drive to meet and exceed sales targets.
· Excellent problem-solving abilities and a positive, professional attitude.
· Ability to work efficiently in both inbound and outbound settings.
· Strong organizational skills with attention to detail.
· Proficiency in using CRM systems and other relevant software.
· Flexibility to handle a variety of tasks and adapt to changing priorities.
What we can offer:
· Competitive salary and performance-based incentives.
· A supportive, collaborative team environment.
· Pension Scheme
· Opportunities for career growth and development.
· Comprehensive training and ongoing support.
· Wellbeing programs – Your wellbeing is important to us
· Access to ongoing learning and development through our online learning platforms
· If you’re passionate about delivering exceptional customer service and driving sales in a fast-paced environment, we’d love to hear from you!
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Customer Service & Sales Agent employer: Harvey Water Softeners Limited
Contact Detail:
Harvey Water Softeners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Agent
✨Tip Number 1
Familiarise yourself with Harvey Water Softeners and their products. Understanding the specifics of what they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle inquiries and complaints.
✨Tip Number 3
Highlight any previous experience in sales or customer service, particularly in a call centre environment. Be ready to share specific examples of how you've met or exceeded targets in the past.
✨Tip Number 4
Show your enthusiasm for the role and the company during your interactions. A positive attitude and genuine interest in helping customers can set you apart from other candidates.
We think you need these skills to ace Customer Service & Sales Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service & Sales Agent at Harvey Water Softeners. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer service and sales, especially in a call centre environment. Use specific examples that showcase your communication skills, problem-solving abilities, and any achievements related to meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and sales. Mention why you want to work for Harvey Water Softeners and how your skills align with their values and goals. Be sure to express your enthusiasm for the role and the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Harvey Water Softeners Limited
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you resolved complaints or concerns, as this role heavily focuses on customer satisfaction.
✨Demonstrate Sales Acumen
Be ready to discuss your sales achievements and how you met or exceeded targets in past roles. This will show that you understand the importance of driving sales while maintaining excellent service.
✨Familiarise Yourself with the Product
Research Harvey Water Softeners and their products before the interview. Being knowledgeable about their offerings will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practising responses to common situations can help you articulate your problem-solving skills and adaptability in both inbound and outbound settings.
