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- Tasks: Provide top-notch customer service and support for our water softener products.
- Company: Join Harvey Water Softeners, a leader in enhancing household water quality.
- Benefits: Enjoy 25 days holiday, flexible schemes, and discounts on products.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Great communication skills; call centre experience is a plus but not required.
- Other info: Dynamic work environment with opportunities for career growth and fun social events.
The predicted salary is between 24000 - 36000 £ per year.
Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.
Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.
Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.
You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.
Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.
Days: Monday – Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.
This is an office based role.
Customer Interaction
- Engage with our existing customers, providing comprehensive information about our products and services
- Building rapport and maintaining a positive relationship throughout
- Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
- Manage customer complaints in line with company policy and ensuring the highest customer satisfactionv
Communication Skills:
- Build rapport and maintain a positive relationship with customers throughout their interactions with us.
Systems
- Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
- Ensure customer records are updated and maintained accurately
Attention to Detail
- Demonstrate meticulous attention to detail while managing high call volumes.
- Effectively manage time and resources to address queries efficiently without compromising quality.
Proactivity
- Proactively seek upselling opportunities
- Support our drive to proactively deliver the highest customer satisfaction scores
Problem Ownership
- Demonstrate the ability to handle and resolve customer concerns with a solutions-oriented approach.
The successful candidate will have excellent communications skills with a positive attitude.
Previous experience in a call centre environment is advantageous but not mandatory.
You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.
- 25 Days Holiday + Bank Holidays
- Flexible Holiday Scheme
- Opportunities for career growth and development
- Culligan Product discount
- Perks at Work retail/leisure/travel discounts and more
- Cycle to work program
- Wellbeing programs – Your wellbeing is important to us
- Enhanced maternity leave and paternity leave
- Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
- Free Parking
- Relaxed Dress Code
- Access to ongoing learning and development through our online learning platforms
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Customer Service Advisor employer: Harvey Water Softeners Limited
Contact Detail:
Harvey Water Softeners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harvey Water Softeners. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build rapport with customers. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of the Harvey Water Softeners family.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've built rapport and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. Show us your personality, but also your understanding of the importance of professionalism in customer interactions.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application to match. We’re looking for candidates who understand our commitment to customer satisfaction, so reflect that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Harvey Water Softeners Limited
✨Know the Company Inside Out
Before your interview, take some time to research Harvey Water Softeners. Understand their products, services, and commitment to customer satisfaction. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with troubleshooting and providing solutions on the spot.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to take ownership of problems and find solutions quickly. This will illustrate your proactive approach and dedication to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company’s goals.