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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service required.
- Other info: Comprehensive training provided; no prior pawnbroking experience needed.
The predicted salary is between 30648 - 38610 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £30,648.00 - £38,610.00 per annum
Location: Chelmsley Wood - Birmingham
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager Chelmsley Wood - Birmingham employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Chelmsley Wood - Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or in your community. Let them know you're on the lookout for a Store Manager role – you never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Research H&T and understand their values and culture. Think about how your leadership style aligns with their mission to deliver exceptional customer service.
✨Tip Number 3
Showcase your passion! When you get the chance to chat with potential employers, let your enthusiasm for leading teams and creating positive environments shine through. They want to see that you’re genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the H&T family and ready to take on the challenge of being a Store Manager.
We think you need these skills to ace Store Manager Chelmsley Wood - Birmingham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment, so share examples that highlight your passion!
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and expectations!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for H&T. Be genuine and personal, and don’t forget to mention how you can contribute to our team and community. We’re excited to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application gets to the right people. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harvey & Thompson
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their team. This will show that you're genuinely interested in the role and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will help demonstrate your ability to inspire and develop others, which is key for this role.
✨Emphasise Customer Focus
Since the role revolves around exceptional customer service, be ready to discuss how you’ve handled customer interactions in previous jobs. Share stories that highlight your commitment to delivering great experiences and how you’ve resolved any challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the role. Ask about team dynamics, training opportunities, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
