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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting at £13.03 per hour, with bonuses and generous holiday allowance.
- Other info: Full training provided, with clear pathways for career progression and a supportive team.
- Why this job: Make a real difference in people's lives every day in a dynamic environment.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 13 - 13 £ per hour.
As a Store Colleague at H&T, you'll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £13.03 per hour, increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)
Location: Romford
Job Type: Part-time - 15 contracted hours - 3 Months FTC. This will be 2 full days
Flexibility: Full flexibility from Monday to Sunday is required
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs. At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. We foster a supportive and inclusive team environment where your contributions are genuinely valued.
Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts - up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.
Part Time Sales Assistant - Romford - 15 Hours - 3 Months FTC employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Assistant - Romford - 15 Hours - 3 Months FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past where you've helped someone or solved a problem. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the opportunity and are serious about joining their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of everything and ensures you get the attention you deserve. Plus, it’s super easy!
We think you need these skills to ace Part Time Sales Assistant - Romford - 15 Hours - 3 Months FTC
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine interest in helping people and delivering great service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant customer service experience or your willingness to learn new things, as this is key for us!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on what makes you a great fit for the Part Time Sales Assistant role. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them stand out in the pawnbroking industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully helped someone or resolved an issue. Highlight your passion for helping people and how you can bring that to the team.
✨Prepare for Common Questions
Think about potential questions you might be asked, such as how you would handle a difficult customer or how you ensure compliance in your work. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, team dynamics, or career progression within H&T. This shows you're serious about the role and eager to grow with the company.