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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £12.26 per hour, increasing after training, plus bonuses and discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
- Other info: Enjoy flexible hours, career progression, and a vibrant team culture.
The predicted salary is between 12 - 12 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we’d love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.26 per hour, increasing to £12.92 once full training has been completed.
Location: Plymouth | Job Type: Part-time – 22.5 contracted hours – 3 Full Days | Flexibility: Full flexibility Monday to Sunday required | Opportunity: Earn up to £2,000 extra each year in discretionary bonuses (pro‑rated based on KPIs).
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
- Comprehensive benefits package that goes far beyond the basics.
- Full training and ongoing development to support your growth, with clear pathways for career progression.
- Salary increase upon successful completion of your training, with 94% of our store colleagues reaching the next salary stage within 15 months of joining us.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Part Time Sales Assistant - Plymouth - 22.5 Hours employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Assistant - Plymouth - 22.5 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show how your passion for helping people aligns perfectly with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your personality! We want to see the real you in the interview. Be friendly, approachable, and let your genuine interest in helping others shine through. Remember, we’re looking for someone who fits into our passionate team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at H&T. Don’t miss out on the chance to start your journey with us!
We think you need these skills to ace Part Time Sales Assistant - Plymouth - 22.5 Hours
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people in your application. Share a brief story or example that highlights your customer service skills and genuine interest in making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially your ability to work in a team and handle diverse customer needs.
Be Authentic: We value integrity and authenticity, so don’t be afraid to let your personality shine through. Use a friendly tone in your writing and be honest about your experiences and what you can bring to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about helping customers, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to assist someone.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows you're engaged and eager to learn more about the role.