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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Earn £12.75 per hour, with bonuses and generous staff discounts.
- Other info: Enjoy 30 days holiday, flexible hours, and clear career progression opportunities.
- Why this job: Make a real difference in people's lives every day in a dynamic role.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Basingstoke
Job Type: Part‑time – 22.5 contracted hours – Three full days per week – 6‑month fixed term contract.
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offer tailored solutions, and ensure they leave with the best possible outcome. You don’t need experience in pawnbroking – just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
- Comprehensive training and ongoing development with clear pathways for career progression.
- Salary increase upon successful completion of training; 94% of store colleagues reach the next salary stage within 15 months of joining.
- Supportive and inclusive team environment valuing your wellbeing.
Part Time Sales Assistant - Basingstoke - 22.5 Hours - 6 Months FTC in Peacehaven employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Assistant - Basingstoke - 22.5 Hours - 6 Months FTC in Peacehaven
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Part Time Sales Assistant - Basingstoke - 22.5 Hours - 6 Months FTC in Peacehaven
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people in your application. Share any experiences where you've gone the extra mile for customers or made a difference in someone's day. It’s all about that genuine interest in people!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills align with the role. We want to know why you’re a great fit for H&T, so don’t be shy about showcasing your strengths!
Be Professional Yet Friendly: Remember, we’re looking for someone who can deliver exceptional customer service. Use a friendly tone in your writing, but keep it professional. Show us that you can balance both in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Show Your People Skills
Since this role is all about helping customers, be ready to share examples of how you've provided great service in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your passion for helping people.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if it's the right fit for you.