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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting at £12.75/hour, with bonuses and generous holiday allowance.
- Other info: Supportive team environment with clear career progression and excellent perks.
- Why this job: Make a real difference in people's lives every day while growing your skills.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Newcastle.
Job Type: Part‑time – 22.5 contracted hours (3 full days).
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Part Time Sales Assistant - Newcastle - 22.5 Hours in Newcastle upon Tyne employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Assistant - Newcastle - 22.5 Hours in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your passion for helping people and delivering great service, which is exactly what they're looking for.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your genuine interest in people.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent H&T's brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the H&T careers page. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Part Time Sales Assistant - Newcastle - 22.5 Hours in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people in your application. Share a little about why you love delivering great service and how you can make a difference in our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to know how your background aligns with the role of a Sales Assistant at H&T.
Be Authentic: We value integrity and genuine interest in people, so don’t be afraid to let your personality shine through. Share your story and what makes you unique in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've helped others in previous roles or situations. Highlight your passion for delivering great service and your willingness to learn about pawnbroking.
✨Prepare for Common Questions
Think about potential questions you might be asked, such as how you would handle a difficult customer or how you work in a team. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about the role. A polished appearance can set a positive tone right from the start.