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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £13.03 per hour, rising to £13.69 post-training, plus bonuses.
- Why this job: Make a real difference in people's lives every day while learning and growing.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
- Other info: Enjoy 30 days holiday, private healthcare, and exclusive staff discounts.
The predicted salary is between 25407 - 25407 £ per year.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
Salary: Starting rate £13.03 per hour (£25,407 per annum). Increasing to £13.69 once full training has been completed (Includes London Weighting Allowance).
Location: East Ham.
Job Type: Full Time – 37.5hrs.
Flexibility: Full flexibility from Monday to Sunday is required.
Potential discretionary bonus: up to £2,000 per year based on key KPIs.
Ideal: Romanian speaker valued but not required.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Full Time Sales Assistant East Ham employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Sales Assistant East Ham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show how your passion for helping people aligns perfectly with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved an issue. Be ready to share these experiences during your interview to demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Show off your personality! H&T is looking for genuine people who can connect with customers. Don’t be afraid to let your friendly side shine through in your conversations. A warm smile and a positive attitude can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at H&T. So, don’t wait – get your application in and take that first step towards an exciting new role!
We think you need these skills to ace Full Time Sales Assistant East Ham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering great service and making a difference in customers' lives.
Tailor Your Application: Make sure to customise your application to reflect the role of a Sales Assistant at H&T. Highlight any relevant skills or experiences that align with our values, like teamwork and customer service.
Be Yourself: We’re looking for authenticity! Don’t be afraid to let your personality come through in your writing. Share your story and what makes you unique – it helps us get to know you better.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about helping customers, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to assist someone, as this will highlight your passion for helping others.
✨Prepare for Role-Play Scenarios
You might encounter role-play scenarios during the interview to assess your customer service skills. Practice responding to different customer needs and think about how you would tailor solutions. This will demonstrate your ability to think on your feet and adapt to various situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about contributing to the team.
