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- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive salary, generous holiday, healthcare plan, and staff discounts.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for customer service and leadership; previous supervisory experience preferred.
- Other info: Comprehensive training provided; flexible working hours available.
The predicted salary is between 28384 - 29000 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £28,384 - £29,000 (Includes London Weighting Allowance)
Location: Waltham Cross
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About the Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager Waltham Cross employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Waltham Cross
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at H&T or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for in a Deputy Store Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We all know that confidence is key, so role-play with a friend or family member to nail those responses and show off your passion for delivering exceptional service.
✨Tip Number 3
Show your enthusiasm for the role and the company during the interview. Research H&T’s values and be ready to discuss how your experience aligns with their mission. This will demonstrate that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it gives you another chance to reiterate why you’d be a great fit for the Deputy Store Manager role.
We think you need these skills to ace Deputy Manager Waltham Cross
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and customer service right from the start. Use your application to highlight any experiences that showcase your passion for leading teams and making a positive impact in your community.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We want to see how your unique experiences align with what we’re looking for in a Deputy Store Manager.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and motivations without getting lost in the details.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at H&T.
How to prepare for a job interview at Harvey & Thompson
✨Know the Company Inside Out
Before your interview, take some time to research H&T and its values. Understand their commitment to exceptional customer service and community impact. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to train and develop others, as this is key to the role.
✨Demonstrate a Customer-First Mindset
H&T values a customer-first approach, so be ready to discuss how you've delivered exceptional service in previous roles. Think of specific situations where you went above and beyond for a customer, and how that experience can translate to the Deputy Store Manager position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and training opportunities. This not only shows your interest but also helps you gauge if H&T is the right fit for you.