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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive pay, 30 days holiday, bonuses, and generous staff discounts.
- Other info: Full training provided, with clear pathways for career progression.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 13 - 14 £ per hour.
About the Role
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. Ideally we are seeking a Tamil speaker due to the customer base of the store, however this is not a requirement.
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to diversity of our customer base, ability to speak additional languages is highly valued, though not required
What We Offer
We are proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Job Details
Salary: Starting rate £13.52 per hour, increasing to £14.21 once full training has been completed. This includes London Weighting.
Location: Crawley
Job Type: Part‑time – 15 hours per week. This will be 2 full days.
Flexibility: Full flexibility from Monday to Sunday is required.
Part Time Sales Assistant - Crawley - 15 Hours in Brighton employer: Harvey & Thompson
Contact Detail:
Harvey & Thompson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Assistant - Crawley - 15 Hours in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great service, think of examples from your past where you've helped customers or worked in a team. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the opportunity and are serious about joining their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of everything and ensures you get the attention you deserve. Plus, it’s super easy!
We think you need these skills to ace Part Time Sales Assistant - Crawley - 15 Hours in Brighton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people in your application. Share any experiences where you've gone the extra mile for someone, as this aligns perfectly with our commitment to exceptional customer service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role. We want to know how you can contribute to our team and help us deliver great service every day!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your interests and what makes you unique – it helps us get to know you better!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about helping customers, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to assist someone, as this will highlight your passion for helping others.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows that you're engaged and serious about the position.