At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £12.26 per hour, with bonuses and generous holiday.
- Other info: Flexible hours, supportive team, and clear career progression opportunities.
- Why this job: Make a real difference in people's lives every day while growing your skills.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.26 per hour, increasing to £12.92 once full training has been completed
Location: Erdington
Job Type: Part-time - 22.5 contracted hours - This will be 3 Full Days
Flexibility: Full flexibility from Monday to Sunday is required
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment with a salary increase upon successful completion of training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.
Part Time Sales Assistant - Erdington - 22.5 Hours in Birmingham employer: Harvey & Thompson
At H&T, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. Located in Erdington, our supportive work culture fosters diversity and encourages professional growth, with clear pathways for career advancement and a comprehensive benefits package that includes generous holiday allowances and performance-based bonuses. Join us to make a meaningful impact in a role where every day is different, and your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Sales Assistant - Erdington - 22.5 Hours in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at H&T.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our community right from the start!
We think you need these skills to ace Part Time Sales Assistant - Erdington - 22.5 Hours in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share any experiences where you've gone the extra mile for customers or how you enjoy working in a team. This will help us understand why you're a great fit for our friendly environment!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our values and the role of a Store Colleague at H&T.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique qualities and what makes you stand out. Remember, we’re looking for genuine interest in people and a willingness to learn!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Harvey & Thompson
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from different roles. Highlight your passion for helping people and your willingness to learn.
✨Prepare for Common Questions
Think about potential questions you might be asked, such as how you would handle a difficult customer or how you work in a team. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you respect the opportunity and are serious about the role. Plus, it can boost your confidence!
