At a Glance
- Tasks: Lead renewal operations and drive retention for a purpose-driven EdTech SaaS company.
- Company: Fast-growing SaaS market leader in the EdTech space, trusted by schools worldwide.
- Benefits: Competitive salary, bonus, benefits, and a hybrid work model.
- Other info: Join a dynamic team focused on social impact and professional growth.
- Why this job: Make a real impact on children's education while growing your career.
- Qualifications: Experience in renewals or account management, strong analytical and communication skills.
The predicted salary is between 36000 - 60000 € per year.
We’re partnering with a fast-growing SaaS market leader in the EdTech space, a business trusted by thousands of schools across the UK and internationally, to hire a Renewals Manager who will take full ownership of their renewal operations. This company is on a mission to equip educators with high-quality programmes that give children the essential life skills for a happy, healthy future. Your work will directly support that mission by ensuring the schools who rely on these programmes stay engaged, retained and growing.
The Role
This is a strategic, hands-on position that blends team leadership with day-to-day execution. You’ll own the entire renewal lifecycle, drive retention rates, and play a central role in converting short-term subscriptions into long-term partnerships. If you thrive on combining data, relationships and commercial rigour to protect and grow recurring revenue, this is one to explore.
What You’ll Be Doing
- Owning the Renewal Lifecycle – Full end-to-end accountability for subscription renewals, leading the team to consistently exceed target renewal rates.
- Driving Retention and Contract Growth – Strategically converting 1-year subscriptions into 3-year engagements, increasing overall renewal rates in line with KPIs.
- Using Data to Sharpen Strategy – Analysing renewal trends, churn indicators and customer feedback to identify risks, improve processes and strengthen support for schools.
- Managing Customer Relationships – Handling objections with empathy and confidence, offering solutions that retain value and build lasting trust with school stakeholders.
- Building Operational Excellence – Maintaining accurate CRM records (HubSpot experience is desirable), developing renewal timelines, workflows and reporting dashboards that give the business clear visibility.
What We’re Looking For
- Renewals Experience – A proven track record in renewals, account management or customer success, ideally within SaaS or EdTech.
- Commercially Driven – You consistently hit and exceed KPIs and can demonstrate measurable results.
- Analytically Strong – Comfortable working with data, dashboards, Excel and CRM platforms to inform decisions.
- A Strong Communicator – Excellent written and verbal skills, with the ability to negotiate, build rapport and manage stakeholder relationships at all levels.
- Sector Awareness – Familiarity with the education sector or school procurement processes is a valuable bonus, though not essential.
Why This Role?
This is an opportunity to join a purpose-driven SaaS business at an exciting stage of growth, where your contribution will directly support the development of children across the UK and beyond. If you’re organised, proactive and energised by the idea of owning a commercially critical function with real social impact, we’d love to hear from you. Apply today or get in touch to learn more.
Renewals Manager employer: Harvey Thomas
Join a dynamic and purpose-driven SaaS leader in the EdTech sector, where your role as a Renewals Manager will not only drive business success but also contribute to the vital mission of enhancing children's education. With a strong focus on employee growth, a collaborative work culture, and the flexibility of a hybrid working model in Surrey, this company offers an environment where your skills can flourish while making a meaningful impact in schools across the UK and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s mission and values, especially how they impact schools and children. Be ready to discuss how your experience aligns with their goals, particularly around retention and customer relationships.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you’ve used data to drive decisions in past roles. Whether it’s improving renewal rates or managing customer feedback, demonstrating your ability to leverage data will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Renewals Manager role. Highlight your experience in renewals, account management, or customer success, especially within SaaS or EdTech. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for education and how you can drive retention and contract growth. Let us know why you’re excited about this opportunity and how you can make an impact.
Showcase Your Analytical Skills:Since this role involves using data to sharpen strategy, don’t forget to mention your experience with data analysis, dashboards, and CRM platforms. We love seeing how you’ve used data to inform decisions and improve processes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Harvey Thomas
✨Know Your Renewals Inside Out
Make sure you understand the entire renewal lifecycle and can discuss it confidently. Familiarise yourself with common challenges in renewals, especially in the EdTech or SaaS sectors, so you can demonstrate your expertise during the interview.
✨Showcase Your Data Skills
Be prepared to talk about how you've used data to drive retention rates in previous roles. Bring examples of how you've analysed trends or churn indicators and how those insights led to actionable strategies that improved outcomes.
✨Demonstrate Relationship Management
Think of specific instances where you've successfully managed customer relationships, particularly in challenging situations. Highlight your ability to handle objections with empathy and how you’ve built trust with stakeholders.
✨Familiarise Yourself with the Sector
While sector awareness isn't essential, having a basic understanding of the education sector and school procurement processes can set you apart. Research current trends in EdTech and be ready to discuss how they might impact renewal strategies.
