At a Glance
- Tasks: Lead renewal operations and drive retention for a purpose-driven EdTech SaaS company.
- Company: Fast-growing SaaS market leader in the EdTech space, trusted by schools worldwide.
- Benefits: Competitive salary, bonus, benefits, and a chance to make a real impact.
- Other info: Exciting growth stage with opportunities for personal and professional development.
- Why this job: Join a mission-driven team and support children's development through education.
- Qualifications: Experience in renewals or account management, strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a fast-growing SaaS market leader in the EdTech space, a business trusted by thousands of schools across the UK and internationally, to hire a Renewals Manager who will take full ownership of their renewal operations.
This company is on a mission to equip educators with high-quality programmes that give children the essential life skills for a happy, healthy future. Your work will directly support that mission by ensuring the schools who rely on these programmes stay engaged, retained and growing.
The Role
This is a strategic, hands-on position that blends team leadership with day-to-day execution. You’ll own the entire renewal lifecycle, drive retention rates, and play a central role in converting short-term subscriptions into long-term partnerships.
If you thrive on combining data, relationships and commercial rigour to protect and grow recurring revenue, this is one to explore.
What You’ll Be Doing
- Owning the Renewal Lifecycle – Full end-to-end accountability for subscription renewals, leading the team to consistently exceed target renewal rates.
- Driving Retention and Contract Growth – Strategically converting 1-year subscriptions into 3-year engagements, increasing overall renewal rates in line with KPIs.
- Using Data to Sharpen Strategy – Analysing renewal trends, churn indicators and customer feedback to identify risks, improve processes and strengthen support for schools.
- Managing Customer Relationships – Handling objections with empathy and confidence, offering solutions that retain value and build lasting trust with school stakeholders.
- Building Operational Excellence – Maintaining accurate CRM records (HubSpot experience is desirable), developing renewal timelines, workflows and reporting dashboards that give the business clear visibility.
What We’re Looking For
- Renewals Experience – A proven track record in renewals, account management or customer success, ideally within SaaS or EdTech.
- Commercially Driven – You consistently hit and exceed KPIs and can demonstrate measurable results.
- Analytically Strong – Comfortable working with data, dashboards, Excel and CRM platforms to inform decisions.
- A Strong Communicator – Excellent written and verbal skills, with the ability to negotiate, build rapport and manage stakeholder relationships at all levels.
- Sector Awareness – Familiarity with the education sector or school procurement processes is a valuable bonus, though not essential.
Why This Role?
This is an opportunity to join a purpose-driven SaaS business at an exciting stage of growth, where your contribution will directly support the development of children across the UK and beyond. If you’re organised, proactive and energised by the idea of owning a commercially critical function with real social impact, we’d love to hear from you.
Apply today or get in touch to learn more.
Renewals Manager in England employer: Harvey Thomas
As a leading PropTech SaaS organisation, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on service excellence and client engagement, employees are empowered to build meaningful relationships while utilising cutting-edge technology. The collaborative culture fosters innovation and provides ample opportunities for professional advancement, making it an ideal place for those seeking a rewarding career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager in England
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Harvey Thomas looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Renewals Manager at Harvey Thomas, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Renewals Manager in England
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Harvey Thomas, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Harvey Thomas and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Harvey Thomas
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Harvey Thomas might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Harvey Thomas.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
