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- Tasks: Manage customer support and assist with sales and admin tasks.
- Company: Join a leading SaaS provider in crisis management communications.
- Benefits: Enjoy a competitive salary, on-call allowance, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact globally.
- Qualifications: 2+ years in customer support; strong communication and IT skills required.
- Other info: Opportunity for 24/7 support role on a rota basis.
The predicted salary is between 28800 - 48000 £ per year.
Location: North London, ideal locations would be Watford, Slough, Amersham, Reading
Package: £40k+ base salary with £500 allowance when on call.
Job Purpose: My client is a SaaS provider of emergency notification / crisis management communications. Their innovative solutions support clients globally in the successful management of incidents and emergencies. The tasks of the Customer Support Manager will include general office administration and customer support tasks to ensure the business contributes to driving sustainable growth. The ideal candidate will be competent in prioritising and working with little and at times no supervision. They will be self-motivated and trustworthy.
Responsibilities:
- Support Sales Team in setting up demo accounts and new customer accounts
- Provide 1st Level telephone or online customer support (full product and service training will be given)
- Create and update records in databases with customer and prospective customer data
- Support customers through logging of incidents and product related queries
- Submit timely reports and prepare presentations/proposals as assigned
- Assist with internal and external events (user forums, trade shows)
- Participate in team activities like webinars, events, team meetings
- Assist colleagues whenever necessary
- On a rota basis, provide 24/7 support to clients
Requirements:
- Proven experience as a Customer Support Manager, Customer Support Administrator or relevant role, at least 2 years of experience
- Outstanding communication and interpersonal abilities
- Excellent organisational and leadership skills
- Excellent knowledge of MS Office
- Excellent IT Skills
- Knowledge of Salesforce would be an advantage
Working Hours – 40 hours per week / Monday to Friday
Customer Support Manager employer: Harvey Thomas
Contact Detail:
Harvey Thomas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry, especially in emergency notification and crisis management. Understanding the specific challenges and solutions in this field will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your knowledge of customer support tools, particularly Salesforce if you have access to it. Being able to demonstrate your proficiency with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in customer support roles, focusing on how you've handled challenging situations. Use specific examples that highlight your problem-solving skills and ability to work independently.
✨Tip Number 4
Network with professionals in the customer support and SaaS sectors. Attend relevant webinars or local events to make connections that could provide insights or referrals for the role at StudySmarter.
We think you need these skills to ace Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support management. Emphasise any roles where you've demonstrated outstanding communication and organisational skills, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your experience with SaaS products and how you can contribute to the company's growth and customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your IT skills, particularly your proficiency with MS Office and any experience with Salesforce. This will demonstrate your capability to handle the technical aspects of the role.
Highlight Team Collaboration: Mention any past experiences where you supported sales teams or collaborated on projects. This will show that you can work well with others and contribute positively to team activities, which is important for this role.
How to prepare for a job interview at Harvey Thomas
✨Showcase Your Communication Skills
As a Customer Support Manager, you'll need to demonstrate outstanding communication abilities. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will showcase your interpersonal skills and ability to handle customer queries effectively.
✨Highlight Relevant Experience
Be prepared to discuss your previous roles in customer support or management. Share specific examples of how you've successfully handled customer issues or improved processes. This will help the interviewer see how your experience aligns with their needs.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, consider discussing how you prioritise tasks and manage your time effectively. You might want to share a situation where you successfully juggled multiple responsibilities, which will illustrate your ability to work independently.
✨Familiarise Yourself with Their Products
Research the company's products and services before the interview. Understanding their emergency notification and crisis management solutions will allow you to ask informed questions and show genuine interest in the role, making you a more attractive candidate.
