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For Companies At a Glance
- Tasks: Lead a tech team, providing customer service and technical support for devices.
- Company: Join Harvey Norman, a leading retail brand known for career growth and employee recognition.
- Benefits: Enjoy guaranteed earnings, attractive commissions, and opportunities for career progression.
- Why this job: Be part of a supportive team that values your skills and offers a dynamic work environment.
- Qualifications: Confident communication skills and basic tech knowledge required; empathy in conflict resolution is a plus.
- Other info: Flexible availability needed, including public holidays and late-night shifts.
The predicted salary is between 28800 - 48000 £ per year.
The Harvey Norman Liverpool Computer and Mobile Technology Department is seeking a passionate, customer service focused Tech Team Leader. Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.
Role Overview: As a key member of our team, you will be responsible for providing exceptional customer service and technical support.
Key Responsibilities:
- Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals.
- Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction.
- Process returns and faulty products, coordinating repairs, replacements, or credits as needed.
- Liaise with suppliers and repair agents to ensure prompt repairs or replacements.
- Apply screen protectors and set up computers for customers.
- Undertake cashiering and sales duties as required.
What We’re Looking For:
- Confident communication skills and the ability to handle conflict with empathy and understanding.
- Basic technical understanding of computers and related products.
- Availability to work public holidays and late-night trade on Thursdays.
Why Join Us? At Harvey Norman, we see our employees as integral parts of our team. We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests. An environment where good performance is recognised and rewarded.
Apply today and take the next step in your career with Harvey Norman!
Tech Team Leader employer: Harvey Norman
Contact Detail:
Harvey Norman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Team Leader
✨Tip Number 1
Familiarise yourself with the latest technology trends and products in the retail sector. Being knowledgeable about laptops, mobile phones, and peripherals will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate your approach to handling customer queries and conflicts effectively, which is crucial for the Tech Team Leader role.
✨Tip Number 3
Network with current or former employees of Harvey Norman on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your technical understanding of computers and related products in detail. Think of specific examples from your past experiences where you successfully resolved technical issues or provided exceptional support.
We think you need these skills to ace Tech Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Tech Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and technical support. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully handled customer issues or technical challenges in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harvey Norman
✨Showcase Your Technical Knowledge
As a Tech Team Leader, it's crucial to demonstrate your understanding of computers and related products. Be prepared to discuss your technical skills and experiences, especially with laptops and mobile devices, as this will show your capability to provide exceptional support.
✨Emphasise Customer Service Skills
Since the role involves providing top-notch customer service, share examples of how you've successfully handled customer inquiries or conflicts in the past. Highlight your ability to empathise and resolve issues effectively, as this is key to the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to manage repairs or liaise with suppliers, and be ready to explain your thought process and actions taken to ensure customer satisfaction.
✨Demonstrate Flexibility and Availability
The job requires availability during public holidays and late-night trade. Make sure to express your willingness to work these hours and discuss any previous experiences that showcase your flexibility in scheduling.
