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- Tasks: Manage customer repairs, provide updates, and assist with admin duties.
- Company: Join Harvey Norman, a leading Australian retail brand in home and lifestyle.
- Benefits: Enjoy generous staff discounts and career progression opportunities.
- Why this job: Be part of a team that delivers exceptional customer service every day.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Flexible work environment with recognition for good performance.
The predicted salary is between 12 - 15 £ per hour.
Part Time Position Guaranteed base earnings. Paths for career progression with a trusted national brand.
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Warwick Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will:
- Actively manage Harvey Norman customer repairs & servicing.
- Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date.
- Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
- Be Health and Safety conscious.
What we require:
- Experience in (or ability to work in) a customer focused, successful retail business.
- Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.
- Familiarity with Australian Consumer Law (desirable).
- Friendly, outgoing, approachable and work well as a team member.
- Ability to service customers while managing work tasks around their needs.
- Going above and beyond to provide exceptional customer focused problem solving.
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.
What we offer:
- Generous staff discounts.
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development.
- An environment where good performance is recognised and rewarded.
- A flexible and positive work environment.
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Operations Clerk employer: Harvey Norman
Contact Detail:
Harvey Norman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Harvey Norman. A personal recommendation can really give you an edge.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just another candidate; you’re genuinely excited about being part of their team and delivering great service!
✨Tip Number 3
Practice your customer service scenarios. Think about how you would handle common issues in retail, especially around repairs and complaints. Being ready with examples will impress them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re really interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Operations Clerk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Clerk role. We want to see how you can bring your customer service expertise to our team!
Showcase Your Customer Service Skills: Since this role is all about delivering great service, don’t forget to share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your problem-solving abilities!
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Norman
✨Know the Company
Before your interview, take some time to research Harvey Norman. Understand their values, mission, and what makes them a leader in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Operations Clerk, you'll be dealing with customers regularly. Prepare examples from your past experiences where you provided exceptional customer service or resolved complaints. Highlighting these skills will demonstrate that you're a great fit for the role.
✨Be Organised and Prioritise
The job requires strong organisational skills. During the interview, discuss how you manage your workload and prioritise tasks. You could even mention specific tools or methods you use to stay organised, which will show that you can handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.