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- Tasks: Join our team as Administration 2IC, supporting retail operations and delivering exceptional customer service.
- Company: Harvey Norman is a leading Australian retail brand in home and lifestyle products.
- Benefits: Enjoy generous staff discounts and a flexible work environment with career progression opportunities.
- Why this job: Be part of a supportive team culture that values performance and offers professional development.
- Qualifications: Strong communication skills, organisational abilities, and a passion for retail are essential.
- Other info: Flexibility to work weekends and public holidays is required.
The predicted salary is between 24000 - 36000 £ per year.
Apply now Job no: 568998
Work type: Full Time
Location: Preston
Categories: Retail Administration
· Full TimePosition
·Guaranteed base earnings
·Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman – an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Preston Administration Team is seeking a passionate, customer service focused Administration 2IC to join them in delivering Great Service, Always! to their customers.
As a 2IC, you will have a good understanding of purchasing processes, general retail operations and liaising with customers providing exceptional customer service.
To be successful you must
· Have a passion for retail
· Be highly motivated and results driven person with outstanding customer service and communication skills
· Enjoy working in a team environment
What we require
· Excellent communication skills in both verbal and written English
· To be highly organised and possess great time management skills
· Have the ability to work under pressure, assist coaching, lead and motivated an enthusiastic team
· Assist administration manager in tasks including: Creditors, debtors, banking reconciliation, accounts payable and receivable, payroll, cash books and monthly reporting.
· Must be motivated and have a great eye for detail
· Able to work with minimal supervision
· Competent computer skills with advanced knowledge in Excel and Word
· Experience of resolving customer complaint and making quick decisions to ensure happy customers and timely accurate services
· Enthusiasm and willingness to learn with a “can do” attitude
· Have the ability to prioritise workload and meet deadlines
· Flexibility across retail trading hours including weekends, public holidays and late night trades
What we offer
· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.
Advertised: 01 Jul 2025 AUS Eastern Standard Time
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Position
Location
Administration 2IC
Are you enthusiastic and a will to learn with a \”can do\” attitude?Do you have a passion for providing exceptional customer service? Preston Complex
Position
Location
Administration 2IC
Are you enthusiastic and a will to learn with a \”can do\” attitude?Do you have a passion for providing exceptional customer service? Preston Complex
If you\’re keen to express your interest in working for a Harvey Norman Franchise, let us know.
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Administration 2IC employer: Harvey Norman
Contact Detail:
Harvey Norman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration 2IC
✨Tip Number 1
Familiarise yourself with Harvey Norman's values and customer service philosophy. Understanding their commitment to 'Great Service, Always!' will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in retail operations and customer service during any informal conversations or networking opportunities. This can help you stand out as a candidate who truly understands the role of Administration 2IC.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed tasks under pressure or resolved customer complaints. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage your time effectively. This is crucial for the Administration 2IC role, so be ready to share strategies that have worked for you in the past.
We think you need these skills to ace Administration 2IC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail administration and customer service. Emphasise your skills in communication, organisation, and teamwork, as these are crucial for the Administration 2IC role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your motivation to provide exceptional customer service. Mention specific examples of how you've successfully handled customer complaints or worked under pressure in previous roles.
Highlight Relevant Skills: In your application, clearly outline your competencies in Excel and Word, as well as your experience with financial tasks like accounts payable and payroll. This will demonstrate your ability to assist the administration manager effectively.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Use phrases that reflect your 'can do' attitude and willingness to learn, which are key attributes for the position at Harvey Norman.
How to prepare for a job interview at Harvey Norman
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what excites you about working in retail and how you can contribute to delivering exceptional customer service.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with customers and team members in past experiences.
✨Highlight Your Organisational Skills
Be ready to provide examples of how you manage your time and prioritise tasks. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment like retail.
✨Prepare for Customer Service Scenarios
Think of situations where you've resolved customer complaints or made quick decisions to ensure customer satisfaction. Be prepared to share these stories, as they will demonstrate your ability to handle pressure and maintain a positive attitude.
