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- Tasks: Join our team as Administration 2IC, supporting retail operations and delivering exceptional customer service.
- Company: Harvey Norman is a leading Australian retail brand in home and lifestyle products.
- Benefits: Enjoy generous staff discounts and a flexible work environment with career progression opportunities.
- Why this job: Be part of a dynamic team that values performance and offers a supportive culture.
- Qualifications: Strong communication skills, organisational abilities, and a passion for retail are essential.
- Other info: Flexibility to work weekends and public holidays is required.
The predicted salary is between 24000 - 36000 £ per year.
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Preston Administration Team is seeking a passionate, customer service focused Administration 2IC to join them in delivering Great Service, Always! to their customers.
As a 2IC, you will have a good understanding of purchasing processes, general retail operations and liaising with customers providing exceptional customer service.
To be successful you must:
- Have a passion for retail
- Be highly motivated and results driven person with outstanding customer service and communication skills
- Enjoy working in a team environment
What we require:
- Excellent communication skills in both verbal and written English
- To be highly organised and possess great time management skills
- Have the ability to work under pressure, assist coaching, lead and motivate an enthusiastic team
- Assist administration manager in tasks including: Creditors, debtors, banking reconciliation, accounts payable and receivable, payroll, cash books and monthly reporting
- Must be motivated and have a great eye for detail
- Able to work with minimal supervision
- Competent computer skills with advanced knowledge in Excel and Word
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
- Enthusiasm and willingness to learn with a “can do” attitude
- Have the ability to prioritise workload and meet deadlines
- Flexibility across retail trading hours including weekends, public holidays and late night trades
What we offer:
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.
Administration 2IC employer: Harvey Norman Global Pty Limited
Contact Detail:
Harvey Norman Global Pty Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration 2IC
✨Tip Number 1
Familiarise yourself with the retail environment and the specific operations of Harvey Norman. Understanding their purchasing processes and customer service ethos will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. This will demonstrate your capability to assist the administration manager effectively.
✨Tip Number 3
Brush up on your Excel and Word skills, as these are crucial for the role. Consider taking a quick online course or tutorial to ensure you're confident in using these tools.
✨Tip Number 4
Prepare to discuss your experience with customer complaints and how you've resolved them. Highlighting your problem-solving skills will show that you can maintain high customer satisfaction under pressure.
We think you need these skills to ace Administration 2IC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail administration and customer service. Use keywords from the job description, such as 'purchasing processes', 'customer service', and 'team environment' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your motivation to succeed in the role. Mention specific examples of how you've demonstrated excellent communication skills and teamwork in previous positions.
Highlight Relevant Skills: In your application, emphasise your organisational skills, time management abilities, and proficiency in Excel and Word. Provide examples of how you've successfully managed workloads and met deadlines in past roles.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. A positive attitude and willingness to learn can set you apart from other candidates, so make sure this comes through in your writing.
How to prepare for a job interview at Harvey Norman Global Pty Limited
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what excites you about working in retail and how you can contribute to delivering exceptional customer service.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers and team members in past roles.
✨Highlight Your Organisational Skills
Be ready to provide examples of how you manage your time and prioritise tasks. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as resolving customer complaints or managing tight deadlines. Think of relevant experiences where you successfully navigated similar situations.