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- Tasks: Lead a team to deliver exceptional luxury customer experiences and achieve sales targets.
- Company: Join Harvey Nichols, a renowned luxury department store known for its inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion, hospitality, and beauty products, plus a clothing allowance.
- Why this job: Be part of a vibrant culture that values career development and offers unique retail experiences.
- Qualifications: Previous luxury retail management experience and a passion for fashion are essential.
- Other info: No uniforms required; express your style from day one!
The predicted salary is between 28800 - 43200 £ per year.
TEAM MANAGER
Do you keep up to date with luxury fashion?
Do you know yourChloe from your Balmain?
Do you love all things luxury retail?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Team Manager to join its thriving Leeds store. The Team Manager’s mission is to provide a world-class luxury customer experience in your area. You will inspire your teams to deliver exceptional and unique service, fostering a customer-first, clientelling-led environment to achieve your team’s budget and targets.
Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
As a Team Manager you will be the customer face of your area with a visible presence on the shop floor, leading your teams to deliver.You will:
- Support team to achieve or surpass financial targets and KPI’s
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
- Develop relationships with brands and buyers to develop exceptional product knowledge
- Ensure the team maintains exceptional product knowledge, competition awareness, and stays up-to-date with fashion trends and styling.
- Lead and monitor the execution of clientelling activities in line with store priorities and coach the team accordingly
- Manage and develop relationships with Concessions, Brand Partners & Area Managers to drive performance and support growth.
- Lead and coach the team to deliver an exceptional client experience.
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Have you got previous experience of luxury retail management?
- Have you got previous clientelling experience?
- Are you able to demonstrate delivery of key sales and KPI targets directly and through your team?
- Do you have good business acumen with a drive for results?
- Are you able to manage complexity, be flexible and able to adapt to most situations?
- Are you a great communicator and can build great relationships with your team, your peers and upwards?
If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
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Team Manager employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the latest luxury fashion trends and brands. Being knowledgeable about current styles and competitors will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network within the luxury retail sector. Attend fashion events or join online forums to connect with professionals in the field. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous management experiences in luxury retail. Think of specific examples where you successfully led a team, achieved sales targets, or enhanced customer experiences, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Demonstrate your understanding of clientelling practices. Be ready to explain how you would implement these strategies to enhance customer relationships and drive sales, as this is a key aspect of the Team Manager role.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Manager at Harvey Nichols. Highlight your relevant experience in luxury retail management and clientelling in your application.
Tailor Your CV: Customise your CV to reflect your experience in luxury retail and your ability to meet sales targets. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand. Mention how your values align with Harvey Nichols' culture of inclusivity and diversity.
Showcase Your Knowledge: In your application, mention your awareness of current fashion trends and competitors. This will show that you are proactive and knowledgeable about the industry, which is crucial for the role.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Be prepared to discuss your favourite brands and current trends, as this will demonstrate your genuine interest in the industry.
✨Highlight Your Leadership Skills
As a Team Manager, you'll need to inspire and lead your team. Share specific examples from your past experiences where you successfully managed a team, achieved targets, or improved performance through effective coaching.
✨Demonstrate Clientelling Experience
Since clientelling is a key aspect of the role, be ready to discuss your previous experiences in building customer relationships. Provide examples of how you've enhanced customer experiences and driven sales through personalised service.
✨Research the Company Culture
Familiarise yourself with Harvey Nichols' values and culture, especially their commitment to inclusivity and diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment.
